Aerospace Order Coordinator

Job Summary:

We are seeking a highly skilled Order Management Coordinator to join our team at Ontic. As an Order Management Coordinator, you will be responsible for managing the entire order process, from receipt to delivery. This includes coordinating with cross-functional teams, customers, and stakeholders to ensure successful execution of Type Certificate program support.

Key Responsibilities:

* Respond effectively and expeditiously to all correspondence, status requests, and attend regular meetings as required to support TC tasks.
* Work effectively with cross-functional teams, customers, and stakeholders in achieving successful execution of TC program support, upholding company values always.
* Assist with new TC customer account set up, vetting, and credit control queries.
* Submit and manage all needed compliance paperwork (EUC, Checklists, etc.), inquiries, and actions.
* Assist Supply Chain in RFQ to Customer.
* Attend and provide updates to daily production meetings.
* Assist with customer/operator quality support and Customer Portal Management.
* Team specialist for CRM, including account creation and order reviews.
* Work with customers to receive pro-forma payments where required.
* Provide updates for assigned actioned during the AM Production meeting.
* Assist with Technical publications - customer portal access and credentials support.
* Oversee, organize, and maintain all parts in stock at Creedmoor and consignment in Havelock, NC.
* Travel to Havelock, NC on occasion to assist with consignment inventory actions and to retrieve customer orders and work with AAR personnel in the warehouse.
* Assist with all AAR shipments, pick list, pack slip, packaging, handling, crating (if necessary), and shipping.
* Communicate with inspection to receive in all material inventory into stock (Epicor transaction).
* Complete assigned production orders, kitting, assembly, and submit and manage final inspection.
* Package and create labels (per part/kit), work instructions, drawings, and diagrams to be added to kits, parts, assemblies etc.
* Work in shipping to expedite shipping and receiving inspections and process flows.
* Assist the TC OMC with all technical publication workload.
* Follows the Ontic and FAA procedures for the management of the FAA Type Certificate Type Data.
* Contribute to a safety-first culture by identifying and recording hazards using the company Health and Safety tracking system.
* Create accurate Sale Quotes and Sales Orders in support of customer support.
* Deliver current backlog updates to customers.
* Provide prompt customer support by determining requirements and analyzing part availability.
* Maintain and expand a price list of over 4,000 parts that drives eight-figure annual revenue.

Requirements:

* High School Diploma
* PC and Microsoft Office Suite experience
* Microsoft Excel proficiency
* Experience with blueprints of drawings
* Experience with data entry
* Customer Centric
* Detail Oriented

What We Offer:

* Comprehensive medical insurance
* Competitive PTO, holiday pay, and sick leave
* Company 401K plan with up to 4% matched contribution
* Annual bonus program (varies by level and discretionary based on company and individual performance)
* Flexible working arrangements
* Paid volunteering opportunities
* Access to mental health champions across our sites
* Commitment to development
* Employee referral program

EOE/AA Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran

This position requires access to U.S. export-controlled information.

---