Customer Service Specialist
4 days ago
We are a vibrant entertainment venue that offers a unique blend of crazy golf, gourmet street food, and premium cocktails in a lively setting. Our venues are designed to provide an immersive experience for our guests, featuring 9-hole crazy golf courses with obstacles and challenges. At Swingers Las Vegas, we pride ourselves on delivering exceptional customer service and creating a memorable experience for our guests.
The RoleThe Guest Services Coordinator will play a crucial role in ensuring seamless communication between guests, the front of house operations team, and the sales department. Key responsibilities include acting as a point of contact for guests, handling inquiries, reservations, and requests via various communication channels. The successful candidate will also be responsible for providing accurate information about our facilities, services, amenities, and promotions to assist guests in making informed decisions.
Requirements- 6+ months of experience in the hospitality industry (required)
- Hotel Reception/Front Desk or Event sales/coordination experience (preferred)
- Fluent in spoken and written English
- Strong communication skills, both verbal and written.
- Proactive attitude and willingness to take initiative.
- Excellent organizational skills and attention to detail.
- Ability to work effectively in a fast-paced environment.
- Customer-focused experience and mindset, with a dedication to delivering exceptional service.
- Team player with the ability to collaborate and support colleagues.
- Estimated salary: $50,000 - $65,000 per year
- 2 weeks of paid time off for ALL team members, plus additional days as you grow with the company
- Affordable and quick access to Health coverage starting at $10.99/week, plus Dental and Vision options
- Swingers 401k plan so you can invest in your future
- Voluntary Life and Short-Term Disability benefits
- Access to Swingers Benefits Hub, which provides exclusive discounts on every-day purchases
- Easy to use Pre-Tax Transit & Parking benefits so you can save on your daily commute
- Flexible Spending Accounts (FSA), Dependent Care & Health Savings Accounts (HSA)
- 8 weeks of Swingers Paid Parental Leave after 1 year of employment
- Generous Referral Bonus options available to all team members, plus additional bonus opportunities throughout the year
- Free golf and 50% off drinks
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