Senior Branch Supervisor

1 week ago

Boston, Massachusetts, United States Mass Bay Credit Union Full time
Job Summary

The Senior Branch Supervisor is a key member of the Mass Bay Credit Union team, responsible for ensuring a high level of quality service to members and accuracy in transactions. This role involves guiding branches in account transactions, loan applications, and new accounts, as well as resolving complex problems.

Key Responsibilities
  1. Supervise daily activities of staff for the branches and ensure proper coverage to provide a consistent high level of member service in each branch.
  2. Support the Manager in providing direction, guidance, and training on branch and regulatory procedures.
  3. Assist staff in the main office with non-routine transactions, balancing issues, or difficult member relationships.
  4. Maintain communications with the membership relative to account inquiries, questions, or concerns.
  5. Ensure member problems are resolved in an efficient, accurate, and timely manner.
  6. Ensure compliance with branch and regulatory procedures; and complete routine audits to ensure compliance with established policies/procedures and federal/state regulations.
  7. Assist in branch opening and closing.
  8. In absence of the Branch Manager, make branch decisions consistent with the Credit Union's policies and procedures.
  9. Attend training sessions upon request.
  10. Prepare and initiate training and cross-training of staff, ensuring that staff is trained on all products and services as well as external rules and regulations.
  11. Ensure that the staff is up-to-date on safety and security procedures, including robbery procedures.
  12. Actively participate in and provide input on employee personnel actions including promotions, disciplinary processes, and/or terminations.
  13. Provide input and participate in annual performance reviews and performance objectives for direct reports.
  14. Participate in the interview and hiring process of new employees.
  15. Conduct monthly staff meetings to apprise staff of new/revised policies and procedures, marketing promotions, new regulations; and promote staff interest in all credit union activities.
  16. Perform supervisory duties and special assignments within the organization as directed.
  17. Ability to travel from one branch to another with as much notice as possible;
  18. Assist the Branch Manager in managing all functions of the branch.
  19. Adhere to the anti-money laundering policy and the Bank Secrecy laws.
  20. Assume other duties as new products, services, or technology are introduced.

Note: The above is a description of the ordinary and essential duties of the position. Other duties both related and unrelated to the above may be assigned and therefore required.

Knowledge, Skills, and Experience Required:

  1. Professional and pleasant interpersonal and communication skills are essential for servicing Credit Union members and projecting a positive image as representative for the Credit Union.
  2. Work requires extensive knowledge of all credit union products and services including all loan products. Requires extensive knowledge of credit policies as well as external rules and regulations, including BSA. Requires extensive knowledge of robbery and security procedures.
  3. Associate Degree in Business Administration, Finance, or related field, or the equivalent combination of education and experience is required. Proficiency with computer software applications is required.
  4. A minimum of four years of experience in a member services department or branch office of a credit union or financial institution is required. Supervisory experience is preferred.
  5. Position requires the ability to read, analyze, and interpret financial reports, procedures, legal documents and external regulations; ability to respond professionally to varied inquiries or complaints from members; ability to direct subordinates; and ability to effectively communicate, negotiate, and present information to a wide range of audiences including senior management.
  6. Intermediate mathematical skill required (adding, subtracting, multiplying, dividing, percentages, interest) are required.
  7. Position requires the ability to travel from branch to branch.

Disclaimer:

The above information on this position has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

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