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Customer Service Representative

2 months ago

Knoxville, Tennessee, United States First Citizens Full time

About the Role:

The Sales and Service Representative is a key member of our First Citizens team, responsible for delivering exceptional customer experiences and driving sales growth in our branches.

Key Responsibilities:

  • Engage with customers to understand their financial needs and preferences
  • Process transactions accurately and efficiently
  • Provide expert guidance on our banking products and services
  • Facilitate customer awareness and education on our digital banking capabilities
  • Collaborate with colleagues to identify and refer sales opportunities

Requirements:

  • High School Diploma or equivalent
  • 6 months customer service experience
  • Preferred: Sales experience and knowledge of retail banking products and services

What We Offer:

  • A dynamic and supportive work environment
  • Ongoing training and development opportunities
  • A competitive compensation package