Patient Access Representative PRN
1 week ago
We are seeking a highly skilled and detail-oriented Patient Access Representative PRN to join our team at Ochsner Clinic Foundation. As a key member of our healthcare team, you will be responsible for providing exceptional patient service, ensuring accurate and efficient registration and scheduling processes, and maintaining the highest level of confidentiality and professionalism.
Key Responsibilities- Provide excellent customer service to patients, guests, and family members, ensuring a positive and welcoming experience.
- Create, activate, and complete patient scheduling, clinic registration, or hospital admission processes, ensuring all required forms are completed and accurate.
- Gather and input patient/guarantor demographic and financial information, explaining insurance benefits and collecting co-pays, deductibles, and self-pay portions due.
- Perform financial analysis of each case and inform patients of their financial responsibility.
- Balance cash drawers daily, prepare deposit slips, and follow closing cash drawer processes at the end of each shift.
- Demonstrate respect and cooperation in all staff relationships and adapt behavior to specific patient populations.
- High school diploma or equivalent required; Associate's degree preferred.
- One year of related hospital, clinic, medical office, business services/revenue cycle, front-line registration, financial counseling, banking, hotel retail, and/or customer service experience required.
- Certification in Healthcare Access Manager (CHAM), Certification in Healthcare Access Associate (CHAA), or Certification as a Medical Assistant (or other medical specialty-based certification) preferred.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
The incumbent works with patients who have known or suspected communicable diseases and may enter isolation rooms. The incumbent has an occupational risk for exposure to all communicable diseases.
Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning, and/or disposal of contaminated waste.
BenefitsOchsner Clinic Foundation offers a comprehensive benefits package, including medical coverage, dental coverage, vision coverage, life insurance, accidental death and dismemberment (AD&D), short-term and long-term disability, retirement plan, paid-time off (vacation/sick/personal days), paid holidays, and paid parental leave.
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