Patient Access Representative

1 month ago

Slidell, Louisiana, United States Ochsner Clinic Foundation Full time
Job Summary

We are seeking a highly skilled and detail-oriented Patient Access Representative to join our team at Ochsner Clinic Foundation. As a Patient Access Representative, you will play a critical role in ensuring that patients receive high-quality care by efficiently and accurately processing patient registration and scheduling.

Key Responsibilities
  • Provide exceptional customer service to patients, guests, and family members, responding to their inquiries and concerns in a professional and courteous manner.
  • Collect and verify patient demographic and financial information, ensuring accuracy and confidentiality.
  • Process patient registration and scheduling, including creating and activating patient records, and completing necessary paperwork and documentation.
  • Efficiently and accurately gather and input patient/guarantor demographic and financial information, explaining insurance benefits and collecting co-pays, deductibles, and self-pay portions due.
  • Perform financial analysis of each case and inform patients of their financial responsibility.
  • Balance cash drawers daily, prepare deposit slips, and follow closing cash drawer process at the end of each shift.
  • Demonstrate respect and cooperation in all staff relationships, and a genuine willingness to prevent or resolve inter-personal conflicts.
  • Adapt behavior to the specific patient population, including respect for privacy, method of introduction to the patient, and adapting explanation of services or procedures to be performed.
Requirements
  • High school diploma or equivalent required; Associate's degree preferred.
  • One year of related hospital, clinic, medical office, business services/revenue cycle, front-line registration, financial counseling, banking, hotel retail, and/or customer service-related experience required.
  • Certification in Healthcare Access Manager (CHAM), Certification in Healthcare Access Associate (CHAA), or Certification as a Medical Assistant (or other medical specialty-based certification) preferred.
Benefits

Ochsner Clinic Foundation offers a comprehensive benefits package, including medical coverage, dental coverage, vision coverage, life insurance, and accidental death and dismemberment (AD&D) coverage, short-term and long-term disability, retirement plan, paid-time off (vacation/sick/personal days), paid holidays, and paid parental leave.

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