Service Warranty Coordinator

13 hours ago


North Richland Hills, Texas, United States AutoNation Full time
Service Warranty Administrator

AutoNation is a leading automotive retailer in the United States, offering innovative products and exceptional services to empower our customers to make informed decisions. With a strong network of dealerships nationwide, we provide a wide range of new and used vehicles, customer financing, parts, and expert maintenance and repair services.

Key Responsibilities:
  • Process warranty claims in a timely and accurate manner
  • Review and reconcile warranty claims to ensure proper completion and accuracy
  • Establish and maintain relationships with manufacturer's designated warranty representatives
  • Analyze problems and identify trends to develop strategies for maximizing claim process
  • Flag technicians for hours earned on service performed
  • Check repair orders against vehicle service history to avoid duplicate claims
  • Provide weekly reports to service managers on claim status
  • Report fraudulent manipulation of warranty claims
  • Provide parts manager with updated parts listing on a weekly basis
  • Conduct weekly audits of warranty and schedules, reviewing old claims and addressing adjustments or write-offs
  • Assist service consultants in closing open warranty RO's
  • Assist service consultants and technicians with warranty questions
  • Assist with special projects, audits, and reports as requested
  • Review and manage aging schedules and reports
  • Understand and comply with federal, state, and local regulations, such as safety requirements and OSHA right-to-know
  • Attend warranty training courses as needed
Requirements:
  • High school diploma or equivalent
  • Effective verbal and written communication skills
  • Ability to confront and resolve difficult customer service situations
  • Demonstrated customer service skills
AutoNation Benefits:
  • Competitive compensation and 401k matching
  • Healthy work-life balance with insurance plans and maternity benefits
  • Exclusive RX Pet program offering discounts on medications
  • Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
  • Access to amazing deals and discounts through YouDecide, a website with offers from top providers and retailers
  • Participation in the DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide

AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply and join our team in fostering a culture of belonging while contributing to our revolutionary work in the automotive industry.



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