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Senior Operations Director
2 months ago
We are seeking a highly skilled Senior Operations Manager to join our team at JLL. As a key member of our operations team, you will be responsible for overseeing the maintenance and repair operations for the Cisco account within a specific region.
Key Responsibilities- Provide strategic leadership and direction for maintenance and repair operations on the Cisco account within the assigned region.
- Collaborate with stakeholders to understand their maintenance and repair needs, goals, and objectives.
- Manage customer satisfaction, discuss any recommended changes to the overall program and the financial impact they may have on facilities operations.
- Work with the operations team on results/expectations.
- Develop and implement strategies to optimize facility performance, minimize downtime, and enhance operational efficiency.
- Oversee the delivery of maintenance and repair services, ensuring high-quality service delivery, compliance with standards, and adherence to service level agreements (SLAs).
- Monitor performance of maintenance vendors and contractors through key performance indicators (KPIs) and metrics, implementing continuous improvement initiatives.
- Collaborate with cross-functional teams to align maintenance and repair activities with client requirements and operational goals.
- Develop and manage budgets for maintenance and repair operations, tracking expenses and identifying opportunities for cost optimization.
- Foster positive working relationships with internal and external stakeholders associated with the Cisco account.
- Ensure compliance with regulatory requirements, health and safety standards, and JLL's policies and procedures.
- Stay informed about industry trends, emerging technologies, and best practices in facility maintenance and repair.
- Conduct regular site visits and inspections to assess the condition of facilities and identify maintenance needs.
- Develop and implement preventive maintenance programs, schedules, and protocols to prolong asset lifespan and minimize disruptions.
- Verify accuracy and integrity of maintenance and repair data, ensuring appropriate documentation and controls are in place.
- Manage direct reports, including Engineers, Planner/Schedulers, 3rd party contractors/vendors, and/or temporary services.
- Provide on-site support as required to support and manage work efforts.
- Work with Chief Engineer/Client Engineering team to prioritize and assign duties that align with client/JLL goals and objectives.
- Assure compliance with JLL Management audit programs; JCAP, HSSE, and site policies, procedures, and standard practices.
- Manage compliance of required local, state, and federal laws and regulations.
- Respond to emergency calls outside normal working hours.
- Perform additional job duties as requested.
- 10+ years of property management, maintenance, and operations experience.
- Critical site operations experience is a major plus.
- Bachelor's degree in Engineering, Facility Management, or a related field is a plus.
- Industry Certification from IFMA, BOMA, AFE, or AAMP is a plus.
- Proven experience in maintenance and repair operations, facility management, or a related leadership role.
- Knowledge of RCM principles.
- Strong leadership and management skills, with the ability to drive strategic initiatives and develop high-performing teams.
- Excellent understanding of maintenance and repair principles, methodologies, and best practices.
- Strong technical knowledge of building systems, preventive maintenance, and safety regulations.
- Strong analytical and problem-solving skills, with the ability to analyze data and make data-driven decisions.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders.
- Ability to work independently and handle multiple tasks in a fast-paced environment.
- Knowledge of real estate or property management industry is a plus.
- Employee must be a U.S. citizen.
