National Account Manager

14 hours ago


Reston, Virginia, United States AT3 Professional Staffing Solutions, Inc. Full time

AT3 Professional Staffing Solutions, Inc. is seeking a highly skilled National Account Manager to join our team. As a National Account Manager, you will serve as the primary point of contact for key customers, responsible for managing service product programs and ensuring timely and accurate execution of contract programs.

Key Responsibilities:

  • Develop and maintain strong relationships with key customers to understand their needs and preferences.
  • Work closely with the Key Accounts Sales Team and Field Organization to minimize and resolve service issues.
  • Collaborate with cross-functional teams to improve processes and productivity.
  • Facilitate business reviews with assigned key accounts to discuss service product programs and identify areas for improvement.
  • Oversee and work with the Field Organization to manage customer expectations and ensure timely and accurate execution of contract programs.
  • Assist in forecasting and planning renewals and contracts based on shifting trends.
  • Provide timely invoicing and accurate customer-sensitive analysis to Corporate/Field Organization regarding Service Product processing and problem resolution.
  • Set up and maintain pricing policies to ensure field technicians process time and material service accurately and efficiently.
  • Efficiently communicate customer requirements to field technicians to ensure proper execution at the time of service.
  • Work with customer and credit to resolve any financial situations.
  • Manage 3rd vendor relationships through key accounts to ensure proper procedures are being followed.
  • Provide outstanding customer service through professional phone skills, emails, and team involvement.

Requirements:

  • Bachelor's Degree plus a minimum of three years customer service experience.
  • Proficient with Microsoft Office Products to include Outlook, Word, and Excel.
  • Requires strong interpersonal skills working with internal and external customers.


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