Dining Experience Coordinator

3 days ago

New York, New York, United States Major Food Group - New York Full time

Major Food Group - New York is a leading hospitality company seeking an experienced Dining Experience Coordinator to join our team in New York.


The estimated salary for this position is $75,000 per year, based on industry standards and comparable positions in the area.


About the Role:

We are looking for a highly skilled professional to oversee the day-to-day operations of our Guest Relations team. As a Dining Experience Coordinator, you will be responsible for ensuring that all procedures are followed accordingly, meeting restaurant cover goals, and providing leadership to a team of people to improve quality, guest loyalty, productivity, and general operations.


  • Key Responsibilities:
  • Manage reservations books to ensure restaurants meet cover goals based on latest trends, special events, holidays, and seasonal demands.
  • Maintain guest books and guest profiles updated across various tools and platforms.
  • Provide reports to prepare for VIP meetings including daily cover analysis, cover tracking, and trend forecasting.
  • Assist with the execution of guest development projects.
  • Examine daily duties, assign tasks, and supervise overall performance and development.
  • Report to the Guest Relations leadership team overall trends that the department is facing.
  • Manage house accounts and assist restaurant managers with charging accounts as needed.
  • Liaise with the Events Department to manage restaurant availability and ensure proper communication is met.
  • Coach and motivate staff to deliver superior guest service and assist with the implementation of monthly goals and rewards.
  • Assist with hiring, onboarding, and training within the department.
  • Enforce company and departmental policies and procedures.
  • Oversee the execution of guest reservations and experiences.
  • Respond to VIP guest inquiries in a timely, friendly, and efficient manner.
  • Help fellow team members whenever necessary to maintain positive working relationships.
  • BUILD LONG-TERM RELATIONSHIPS WITH RELEVANT STAKEHOLDERS, SUCH AS DINING REGULARS, VIPs, AND EMPLOYEES.
  • Assist Guest Relations Coordinators in answering emails and inquiries as needed.
  • Evaluate guest feedback and respond to guest complaints and concerns.

Requirements:

  • 5+ years of experience working in the hospitality industry in a manager or supervisory role.
  • Undergraduate degree.
  • Extensive knowledge of various restaurant reservations software.
  • Proficient in Microsoft Office & Google Workspace.
  • General computer skills required.
  • Demonstrate exceptional skills in customer relations, communications, and problem-solving.
  • Able to multitask, remain flexible, and adjust to situations as they occur.
  • Work both independently and as a team, while exercising judgment and initiative.

Benefits:

  • Competitive Salary
  • Medical/Dental/Vision Insurance with Company subsidy
  • Growth Opportunities
  • Progressive Paid Time Off
  • Parental Leave
  • Tuition Reimbursement
  • Generous Dining Allowance
  • Unlimited Referral Program
  • TransitChek Discount
  • 401k Plan with Employer Contribution

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