Dining Experience Specialist

2 days ago


New York, New York, United States Ten Group Full time

About the Role

We are seeking a skilled Dining Experience Specialist to join our team at Ten Group. As a key member of our Dining team, you will be responsible for delivering exceptional customer service and creating unforgettable dining experiences for our high net worth members.

The successful candidate will have a minimum of 2 years' experience in the dining industry, with a strong understanding of luxury dining trends and a keen eye for detail. They will be able to work effectively in a fast-paced environment, prioritizing multiple requests and sourcing options from various suppliers according to the members' needs.

Key Responsibilities:

  • Take briefs from members, understand their preferences and interests, and identify opportunities to exceed their expectations
  • Liaise with members, suppliers, and Ten staff to provide personalized content and recommendations
  • Act in the best interest of the member, ensuring their needs are met and exceeding their expectations
  • Investigate opportunities to add value to requests and resolve each job in a resourceful and intelligent manner
  • Gather feedback from members and send it through appropriate channels to ensure continuous improvement
  • Maintain high standards of service and communication throughout the request/member journey

Salary: $60,000 - $80,000 per year, depending on experience. Benefits include 401(k), dental insurance, employee assistance program, employee discount, flexible spending account, health insurance, health savings account, life insurance, paid time off, parental leave, retirement plan, tuition reimbursement, and vision insurance.

Requirements:

  • Minimum of 2 years' experience in the dining industry
  • Acute attention to detail and ability to work effectively in a fast-paced environment
  • Exceptional verbal and written communication skills, combined with demonstrated problem-solving ability
  • A deep sense of empathy and ability to connect with members quickly
  • A 'can do, will do' mindset and high sense of ownership in everything you do


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