Fine Dining Experience Manager

7 days ago

New York, New York, United States Virgin Hotels NYC Full time
Job Overview

We are seeking a highly skilled and experienced Maitre d' to join our team at Virgin Hotels NYC. The successful candidate will be responsible for providing exceptional service to our guests, ensuring their dining experience is memorable and enjoyable.

Key Responsibilities
  • Greet guests upon arrival and escort them to their tables, ensuring their needs are met throughout their dining experience.
  • Manage reservations, including taking bookings, confirming reservations, and coordinating seating arrangements to optimize restaurant capacity while ensuring a smooth flow of service.
  • Strategically plan and assign tables to balance server workloads and accommodate guest preferences, such as seating requests and special occasions.
  • Build strong relationships with guests by anticipating their needs, addressing any concerns or special requests promptly, and providing personalized recommendations to enhance their dining experience.
  • Collaborate closely with the kitchen and serving staff to ensure seamless communication and efficient service delivery, including coordinating timing of courses and accommodating special dietary requirements.
  • Maintain high standards of cleanliness, organization, and presentation throughout the dining area, including overseeing table setups and ensuring adherence to hygiene and safety protocols.
  • Handle guest complaints and feedback with professionalism and diplomacy, striving to resolve issues promptly and to the satisfaction of the guest while upholding the reputation of the restaurant.
Requirements
  • At least 3-5 years of fine dining experience in a similar role.
  • Able to communicate effectively in English with guests and teammates/management alike.
  • Strong organizational and multitasking abilities, with the capacity to remain calm and composed under pressure.
  • Flexibility to work evenings, weekends, and holidays as required in a fast-paced environment.
  • Bachelor's degree preferred but not required.
What We Offer

We offer a competitive salary range of $60,000 - $80,000 per year, depending on experience, as well as opportunities for professional growth and development in a dynamic and progressive work environment.

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