IT Service Delivery Manager

1 week ago


Salt Lake, Utah, United States Jobot Full time
IT Service Manager Job Description

We are seeking a seasoned IT Service Manager with an ITIL MP Certification to drive our IT service management strategy forward.

The ideal candidate will have a solid background in ServiceNow, Entertainment, and a passion for delivering exceptional IT service to our internal and external customers.

With over 5 years of experience, you will be expected to bring a wealth of knowledge and expertise to our team, helping us to optimize our IT service delivery, streamline our processes, and enhance our customer experience.

Key Responsibilities:
  • Oversee the delivery of high-quality IT services, ensuring that service level agreements and customer expectations are consistently met or exceeded.
  • Manage the ServiceNow platform, ensuring that it is effectively utilized to support our IT service management processes.
  • Collaborate with stakeholders across the organization to understand their IT service needs and implement solutions that meet these needs.
  • Lead incident and problem management processes, ensuring that issues are quickly resolved and that root cause analysis is conducted to prevent recurrence.
  • Develop and manage the IT service catalog, ensuring that it accurately reflects the services we offer and that it is easy for our customers to use.
  • Manage the IT service management team, providing leadership and guidance, and promoting a culture of excellence and continuous improvement.

Requirements:

  • A minimum of 5 years of experience in IT service management, with a strong focus on the ITIL framework.
  • Proven experience with ServiceNow, including implementation, management, and customization.
  • Experience in the Entertainment industry, with a deep understanding of the unique IT service needs of this industry.
  • Exceptional communication skills, with the ability to communicate complex IT concepts to non-technical stakeholders.
  • Strong problem-solving skills, with a proven ability to resolve complex IT issues quickly and effectively.


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