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IT Service Manager

2 months ago

Salt Lake, Utah, United States Jobot Full time
IT Service Manager Opportunity

Incredible chance to join a pioneering immersive experience entertainment company as an IT Service Manager. This role is instrumental in driving our IT service management strategy forward.

Key Responsibilities:
  • Oversee the delivery of high-quality IT services, ensuring service level agreements and customer expectations are consistently met or exceeded.
  • Implement and manage the ITIL service management framework, driving continual service improvement initiatives across the organization.
  • Manage the ServiceNow platform, ensuring it effectively supports our IT service management processes.
  • Collaborate with stakeholders to understand IT service needs and implement solutions.
  • Lead incident and problem management processes, ensuring issues are quickly resolved and root cause analysis is conducted.
  • Develop and manage the IT service catalog, ensuring it accurately reflects our services and is easy for customers to use.
  • Implement robust change management processes, minimizing disruption to customers.
  • Manage the IT service management team, providing leadership and guidance, and promoting a culture of excellence and continuous improvement.
Requirements:
  • Minimum 5 years of experience in IT service management, with a strong focus on the ITIL framework.
  • ITIL Managing Professional (MP) Certification.
  • Proven experience with ServiceNow, including implementation, management, and customization.
  • Experience in the Entertainment industry, with a deep understanding of the unique IT service needs of this industry.
  • Strong leadership skills, with a proven ability to lead and inspire a team.
  • Exceptional communication skills, with the ability to communicate complex IT concepts to non-technical stakeholders.
  • Strong problem-solving skills, with a proven ability to resolve complex IT issues quickly and effectively.
  • A customer-focused approach, with a strong commitment to delivering exceptional customer service.

This is an exciting opportunity to make a significant impact in our technology-driven organization. If you are a seasoned IT Service Manager with a passion for delivering exceptional IT service, we encourage you to apply.