Account Resolution Professional

1 week ago


Schenectady, New York, United States Rent-A-Center Full time
About the Job

We're seeking a skilled and dedicated Field Customer Support Specialist (Collections) to join our team. In this role, you'll be responsible for managing customer accounts, meeting company collections expectations, and providing excellent customer service.

Responsibilities:
  • Work with the collections team to resolve past due accounts
  • Maintain accurate records of past due account activity
  • Maintain accurate records of all field activity
  • Complete customer field visits in a timely manner
  • Complete customer product returns as scheduled
  • Ensure assigned vehicles are clean and maintained
  • Follow all safety and product handling procedures
  • Handle sensitive payment information securely
Requirements:
  • Be at least 18 years old
  • Have a high school diploma or equivalent
  • Have a valid state driver's license and good driving record
  • Excel at communication and customer service
  • Be able to talk on the phone confidently
  • Be physically able to lift and move heavy items
  • Have basic computer skills
  • Be proficient in Microsoft Office Suite
  • Work well independently and as part of a team
  • Have strong time management skills
  • Prior experience in collections or door-to-door sales is a plus
Salary and Benefits:
  • Starting hourly rate of $20/hour
  • Bonus potential based on performance
  • Full benefits package, including health, dental, vision, life insurance, and more
  • PTO and 401k matching
  • Discounts from Acima partners
  • FSA/HAS


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