Help Desk Professional for Technical Services

7 days ago


Schenectady, New York, United States Information Management Group Full time

Technical Support Role

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Information Management Group is seeking a Help Desk Analyst with Top Secret Clearance to support a project in the US. This individual must have an active DOE Q clearance or an active DOD Top Secret clearance at a minimum. The successful candidate will be responsible for providing technical support services, including coordinating and responding to incidents and service requests made by end users, technical staff, and external vendors.

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About the Job

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The Help Desk Analyst duties and responsibilities include:

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  • Improving IT customer service and incident resolution speed through expanded service hours, self-service abilities, and skilled help desk staff in industry-standard IT products;
  • Improving efficiency and effectiveness by adopting supplier-leveraged knowledge databases and best practices in customer reporting, logging, tracking, resolving of IT incidents and service requests;
  • Improving efficiency and effectiveness by early identification and addressing of root causes of technical incidents, including working with specialized entities for resolution;
  • Acquiring skilled help desk support for new technologies early in their life cycle, while maintaining support for older technologies.

Qualifications

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Candidates must have the following combination of knowledge and skill to be considered:

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  • A high school diploma or equivalent and a minimum of seven (7) years of relevant experience;
  • An associate degree in a related field from an accredited college or university and a minimum of five (5) years of relevant experience;
  • A bachelor's degree in a related field from an accredited college or university and a minimum of one (1) year of relevant experience.

Skills and Qualifications

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  • Demonstrated record of providing strong customer service skills;
  • Demonstrated ability to articulate technical solutions and concepts through verbal and written communications in a clear and concise manner;
  • Demonstrated multi-tasking and prioritization abilities.

Estimated Salary: $30-$40 per hour

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About IMG

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Founded in 1987, Information Management Group is a leading small business that exemplifies competence, integrity, and follow-through. We consistently provide customer-focused professional services, ensuring our company is recognized for continually exceeding expectations. We believe that at the core of our success stand our people.

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Benefits

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  • Health, dental, vision, and life insurance;
  • Short-term and long-term disability insurance;
  • 401(k) with a generous company match;
  • Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA);
  • Personal leave plus paid federal holidays;
  • Professional development and training assistance.

We are an Equal Opportunity/Affirmative Action Employer

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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lang_code: en



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