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Patient Experience Representative

2 months ago


San Antonio, Texas, United States Methodist Le Bonheur Healthcare Full time
About the Role

We are seeking a highly skilled and compassionate Customer Service Coordinator to join our team at Methodist Le Bonheur Healthcare. As a key member of our customer service team, you will be responsible for providing exceptional patient experience and ensuring that our patients receive the highest level of care and service.

Key Responsibilities
  • Provide timely and effective responses to patient inquiries and concerns via phone, email, and in-person interactions.
  • Collaborate with healthcare teams to resolve patient complaints and issues in a professional and courteous manner.
  • Develop and maintain a thorough understanding of our hospital's policies, procedures, and services to provide accurate information to patients and families.
  • Participate in quality improvement initiatives to enhance patient satisfaction and experience.
  • Work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities simultaneously.
Requirements
  • High School Graduate or equivalent required.
  • Excellent communication and interpersonal skills, with the ability to work effectively with patients, families, and healthcare teams.
  • Ability to work in a team environment and contribute to a positive and supportive team culture.
  • Basic computer skills and proficiency in Microsoft Office applications.
What We Offer

As a valued member of our team, you will have access to a comprehensive benefits package, including medical, dental, and vision coverage, as well as opportunities for professional growth and development. We are committed to providing a supportive and inclusive work environment that fosters a culture of excellence and compassion.