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Healthcare Administrative Assistant

2 months ago

Memphis, Tennessee, United States University Clinical Health Full time

Job Type:

Full-time

About Us:

University Clinical Health (UCH) is a distinguished independent practice affiliated with the University of Tennessee Health Science Center, dedicated to delivering exceptional clinical services through a diverse network of over 175 healthcare professionals across 19 specialties. As a not-for-profit organization, UCH is committed to serving the community while ensuring the highest standards of medical care for our patients.

Position Overview:

The Healthcare Administrative Assistant (HAA) will undertake various clerical responsibilities, including welcoming patients and visitors, managing appointment scheduling, completing patient registrations, updating demographic data, and processing co-payments for each visit. The HAA will also engage in several patient care activities while ensuring outstanding service for both patients and healthcare providers.

Key Responsibilities:

  • Demonstrate exceptional customer service by warmly greeting and assisting each patient and visitor.
  • Facilitate patient flow and ensure a positive experience throughout the department's established check-in/out procedures.
  • Accurately assess patient needs, inform clinical staff of patient readiness, and ensure all necessary forms are completed.
  • Manage patient appointments, oversee check-in/out processes, receive and digitize patient documentation, and address tasks within the Epic system.
  • Support both patients and clinical teams by organizing and distributing essential information for patient care, ensuring compliance with HIPAA regulations when handling protected health information (PHI).
  • Secure financial transactions for each visit by managing payments, communicating patient balances, and accurately collecting insurance details.
  • Input patient information into medical records with precision.
  • Perform general administrative duties such as pre-certifications, authorizations, chart preparation, and other clerical tasks.
  • Foster strong collaborative relationships with both administrative and clinical teams.

Qualifications:

Core Competencies:

  • Familiarity with:
- Medical terminology

- Application of medical documentation standards

- HIPAA compliance
  • Strong written and verbal communication abilities
  • Proficient in administrative functions
  • Basic understanding of clinical processes
  • Excellent interpersonal skills
  • Meticulous attention to detail
Education & Experience:
  • High School Diploma or equivalent required
  • At least 1 year of experience in a healthcare environment preferred, with specific specialty experience being advantageous
  • Experience with the Epic system is highly desirable