Ambulatory Services Representative
6 days ago
We are seeking a highly skilled and detail-oriented Ambulatory Services Representative to join our team at Texas Children's Hospital The Woodlands. As a key member of our outpatient clinic, you will play a critical role in providing exceptional patient care and ensuring a seamless experience for our patients and families.
Key Responsibilities- Perform patient registration procedures, including collecting demographic and insurance information, and verifying patient identities.
- Respond to customer inquiries and provide prompt information and/or service related to appointment status, wait times, or unanticipated problems.
- Maximize collection by reviewing patient notes for amounts quoted during pre-admission processes and collecting for non-pre-admitted services as appropriate.
- Schedule ancillary appointments, diagnostic tests, and follow-up appointments per provider orders/requisitions.
- Participate in performance improvement activities by developing annual clinic goals, coordinating PI projects, and taking part in the action planning process.
- High school diploma or GED required.
- 2 years' experience in customer service required.
- Healthcare and/or pediatric experience preferred.
Texas Children's Hospital The Woodlands is a free-standing pediatric hospital designed to provide care in more than 25 areas of specialty care for children and adolescents. Our hospital facilities include 24 emergency center rooms, outpatient exam rooms, radiology rooms, operating rooms, and acute care beds, as well as a pediatric intensive care unit (PICU).
We are proud to be an equal opportunity employer and value diversity and inclusion in the workplace.
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