Ambulatory Services Representative

6 days ago


Conroe, Texas, United States Texas Children's Hospital Full time
About the Role

We are seeking a highly skilled and detail-oriented Ambulatory Services Representative to join our team at Texas Children's Hospital The Woodlands. As a key member of our ambulatory clinic team, you will provide exceptional customer service to patients, providers, and staff, ensuring a seamless and efficient experience for all.

Key Responsibilities
  • Provide patient registration services, including collecting pre-visit payments and verifying benefits.
  • Expedite outpatient check-in and check-out processes, utilizing electronic appointment systems to review appointment status.
  • Orient patients to the virtual visit process, ensuring patient success and satisfaction.
  • Communicate with clinic liaisons regarding factors impacting patient visits and general clinic-patient flow.
  • Secure the financial integrity of patient accounts by verifying benefits and obtaining referrals, authorizations, and pre-certifications.
Requirements
  • High school diploma or GED required.
  • 2 years' experience in customer service required.
  • Healthcare and/or pediatric experience preferred.
About Us

Texas Children's Hospital The Woodlands is a free-standing pediatric hospital designed to provide care in over 25 areas of specialty care for children and adolescents. Our state-of-the-art facilities include 24 emergency center rooms, outpatient exam rooms, radiology rooms, operating rooms, and acute care beds, as well as a pediatric intensive care unit (PICU).

We are proud to be an equal opportunity employer and value diversity and inclusion in the workplace. If you are passionate about delivering exceptional patient care and have a strong commitment to customer service, we encourage you to apply for this exciting opportunity.



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