IT Support Operations Coordinator
1 week ago
International Computer Sciences Inc. is a leading Managed Service Provider (MSP) dedicated to delivering exceptional IT solutions and support.
Position Overview:
The IT Support Operations Coordinator will play a crucial role in overseeing daily IT functions. This position focuses on user assistance and asset oversight while contributing to documentation processes within our management system.
Key Responsibilities:
- Supervise and guide the helpdesk team on a daily basis.
- Oversee personnel who act as the initial contact for resolving hardware, software, PC, printer, and network issues.
- Manage the assignment and tracking of helpdesk tickets.
- Monitor, report, and ensure compliance with Service Level Agreements (SLAs).
- Provide both administrative and technical leadership to the helpdesk team.
- Exhibit strong communication, leadership, and customer service capabilities.
- Establish processes and operations for Service Delivery and Professional Services.
- Collaborate closely with other teams and clients to coordinate plans and activities.
- Analyze and address client service delivery challenges effectively.
- Review and manage all service and support queues to prioritize tickets and handle escalations.
- Evaluate and enhance workflows in ticket management and staff dispatching as necessary.
- Prepare and present regular service ticket reports to management.
- Minimum of 3 years of experience in a Helpdesk Team Lead role.
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IT Support Coordinator
1 week ago
Annapolis, Maryland, United States International Computer Sciences Inc Full timeJob OverviewBenefits:401(k)401(k) matchingPerformance-based bonusesCompany vehicleCompetitive salaryDental coverageHealth insuranceCareer advancement opportunitiesPaid time offAbout International Computer Sciences Inc: International Computer Sciences Inc is a dynamic Managed Service Provider (MSP) dedicated to delivering exceptional IT solutions and support...
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IT Support Coordinator
2 weeks ago
Annapolis, Maryland, United States International Computer Sciences Inc Full timeJob DescriptionBenefits:401(k)401(k) matchingPerformance-based bonusesCompany vehicleCompetitive salaryDental coverageHealth insuranceCareer advancement opportunitiesPaid time offCompany Overview: International Computer Sciences Inc. is a dynamic Managed Service Provider (MSP) that has been serving clients in the DC Metro area since 1987.Position...
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IT Support Coordinator
2 weeks ago
Annapolis, Maryland, United States International Computer Sciences Inc Full timeJob OverviewBenefits:401(k) plan401(k) matching programPerformance-based bonusesCompany vehicleCompetitive salary packageDental coverageHealth insurance optionsCareer advancement opportunitiesPaid time off policyCompany Overview:International Computer Sciences Inc. is a dynamic Managed Service Provider located in Annapolis, Maryland, serving the DC Metro...
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IT Support Coordinator
2 weeks ago
Annapolis, Maryland, United States International Computer Sciences Inc Full timeJob OverviewBenefits:401(k) plan401(k) matching programPerformance-based bonusesCompany vehicleCompetitive salary structureDental coverageHealth insurance optionsOpportunities for career advancementPaid time off policyCompany Overview:International Computer Sciences Inc. is a leading Managed Service Provider (MSP) that has been delivering exceptional IT...
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IT Support Coordinator
2 weeks ago
Annapolis, Maryland, United States International Computer Sciences Inc Full timeJob OverviewBenefits:401(k) plan401(k) matching programPerformance-based bonusesCompany vehicleCompetitive salary packageDental coverageHealth insuranceCareer advancement opportunitiesPaid time offCompany Overview:International Computer Sciences Inc. is a dynamic Managed Service Provider (MSP) that has been serving clients in the technology sector for many...
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IT Support Coordinator
2 weeks ago
Annapolis, Maryland, United States International Computer Sciences Inc Full timeJob OverviewPosition Summary:The Help Desk Coordinator at International Computer Sciences Inc plays a crucial role in overseeing daily IT operations. This position focuses on user assistance and asset oversight while contributing to documentation within the service management platform.Key Responsibilities:Supervise and guide the helpdesk team on a daily...
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IT Support Coordinator
1 week ago
Annapolis, Maryland, United States International Computer Sciences Inc Full timeJob DescriptionCompany Overview: International Computer Sciences Inc. is a dynamic Managed Service Provider (MSP) dedicated to delivering exceptional IT solutions.Position Summary:The IT Support Coordinator will play a crucial role in overseeing daily IT functions. This position focuses on user assistance and asset oversight while contributing to the...
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