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Operations Project Coordinator

2 months ago

Annapolis, Maryland, United States COMTECH TELECOMMUNICATIONS Full time
Job Overview

Position Title: Project Manager

Department: Operations

Reporting To: Program Director

FLSA Status: Exempt

Company Background:

Comtech Telecommunications Corp. stands as a premier global technology firm, delivering terrestrial and wireless network solutions, advanced 9-1-1 emergency services, satellite and space communication technologies, along with cloud-native capabilities tailored for both commercial and governmental clients worldwide. Our distinctive culture fosters innovation and empowers employees, driving an unwavering commitment to customer success. With numerous facilities strategically located in technology hubs across the globe, Comtech harnesses its international presence, technological prowess, and extensive experience to develop the most cutting-edge communication solutions available.

Role Purpose:

This role is dedicated to facilitating hardware, software, and IT-related upgrades and migrations, aiming to establish sustainable infrastructure solutions while achieving cost efficiencies. The position offers flexibility for remote work arrangements.

Key Responsibilities:

  • Plan, coordinate, monitor, communicate, and finalize the organization’s operational and infrastructure projects, including hardware relocation between data centers, new hardware installations, decommissioning and disposal of outdated hardware and software applications, and new software implementations.
  • Oversee project activities within the defined scope and timeline.
  • Lead cross-functional team initiatives and manage team members in a matrix environment to fulfill the strategic goals of the Customer Experience, Operations, and PMO teams.
  • Utilize online project management tools, such as Confluence or MS Project.
  • Identify, monitor, and manage risks related to cost, schedule, and quality for Operations projects.
  • Communicate project plans effectively to senior-level internal stakeholders and team members.
  • Assist in the creation of project playbooks and standard operating procedures to ensure consistent planning, deployment, and decommissioning processes.
  • Track project issues using ticketing systems, such as Jira.
  • Resolve project challenges promptly by leveraging appropriate resources, methodologies, and internal protocols.
  • Implement and comply with established ISO processes for consistent workflow, documentation collection, and project metrics.
  • Regularly track and report project metrics concerning budget, schedule, and quality.
  • Engage in additional projects as assigned to support PMO objectives.

Knowledge, Skills, and Abilities:

  • Expertise in project planning and execution.
  • Experience with hardware and software migrations.
  • Proficient in budget analysis.
  • Familiarity with rental/lease agreements for data centers.
  • Ability to adapt and remain flexible.
  • Skill in organizing various documents, schedules, and requirements into a unified project plan.
  • Capability to formulate cohesive plans with minimal guidance.
  • Exceptional communication skills, with the ability to convey complex information to diverse audiences, from technical teams to senior management.

Qualifications:

  • Minimum of 5 years’ experience managing IT-related projects.
  • Strong verbal and written communication skills.
  • Experience in the telecommunications sector.
  • Understanding of data center layout and hardware specifications.
  • Knowledge of network architecture.
  • Ability to adapt to shifting priorities and resource availability.
  • Strong problem-solving skills and experience leading teams in the planning and execution of unique projects.
  • Experience in meeting facilitation, team motivation, and team building.
  • Proficient in project planning, tracking, and reporting.
  • Familiarity with Jira or similar issue tracking systems.
  • Experience with MS Project, Confluence, or other project management software.
  • Knowledge of ISO 9001 and ISO 27001 standards.
  • Bachelor's Degree in Computer Science, IT, or a related field is preferred.

Comtech Telecommunications Corp. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.