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Hotel General Manager

1 month ago

Randolph, Massachusetts, United States Comfort Inn-Randolph, MA Full time
Job Description

As a General Manager at Comfort Inn-Randolph, MA, you will be responsible for overseeing the daily operations of the hotel, ensuring exceptional guest satisfaction, and driving revenue growth. Key responsibilities include:

Key Responsibilities
  • Leading a team of hotel staff to deliver exceptional customer service and maintain high standards of cleanliness and quality.
  • Developing and implementing strategies to increase revenue, control expenses, and improve operational efficiency.
  • Managing guest relationships, resolving issues, and ensuring a positive experience for all guests.
  • Coordinating with departments to ensure seamless operations, including front desk, housekeeping, food and beverage, and maintenance.
  • Monitoring and analyzing key performance indicators (KPIs) to inform business decisions and drive improvement.
  • Collaborating with the sales team to develop and implement sales strategies, drive revenue growth, and maintain a strong market presence.
  • Building and maintaining relationships with local organizations, community groups, and stakeholders to promote the hotel and drive business.
  • Ensuring compliance with company policies, procedures, and regulatory requirements.
Requirements
  • 2-year degree in Business Administration, Marketing, Hotel and Restaurant Management, or related field; 4 years' experience in hotel management or related professional area; Hilton/Marriott brand experience preferred.
  • Or, 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related field; 4 years' experience in hotel management or related professional area; Hilton/Marriott brand experience preferred.

Join our team of dedicated professionals and take the opportunity to lead a successful hotel operation, drive revenue growth, and deliver exceptional guest experiences.