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Customer Service Representative at Enterprise Holdings
2 months ago
Job Summary:
We are seeking a highly motivated and customer-focused individual to join our team as a Return Agent at Enterprise Holdings. As a key member of our team, you will be responsible for providing exceptional service to our customers, ensuring a seamless rental experience, and maintaining a high level of customer satisfaction.
Key Responsibilities:
- Greet customers in a friendly and professional manner, using prescribed dialogue to ensure a positive experience.
- Remind customers to check for personal belongings and identify any items found in the vehicle, documenting them in the lost and found.
- Advise and review rental charges, providing an accurate receipt to the customer.
- Provide information on transportation to the airport terminal and thank customers using prescribed dialogue.
- Inquire about service satisfaction and document any dissatisfaction.
- Discreetly check vehicles for damage on incoming vehicles and direct customers to the counter for completion of damage/loss reports.
- Use proper statements to determine if vehicles are being returned with a full tank of gas and complete service alerts for any mechanical or body damage.
- Identify and tag vehicles flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
- Keep the lot organized for ease of access and traffic flow.
- Seek to improve job performance through self-assessment, skill development, training, and goal setting.
- Maintain a regular and reliable level of attendance and punctuality.
- Perform miscellaneous job-related duties as assigned.
Requirements:
- Must be at least 18 years old.
- High School Diploma or G.E.D. required.
- Minimum of 1 year prior customer service, retail, or administrative support experience.
- Valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years, and no drug or alcohol-related convictions on driving record within the past 5 years (DUI/DWI).
- Authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
- Apart from religious observation, must be able to work the following shift/schedule: Sunday - 10:00 AM - 8:00 PM, Monday - 10:00 AM - 8:00 PM, Thursday 10:00 AM - 8:00 PM, Friday 10:00 AM - 8:00 PM, Saturday 10:00 AM - 8:00 PM.
What We Offer:
- Paid time off.
- Employee rental car discounts.
- Retirement savings plan including 401k with matching profit sharing.
- Health Insurance.
- Life Insurance.
- Dental Insurance.
- Vision Insurance.
- Training and development.
