Customer Service Representative
19 hours ago
At Tri Pointe Homes, we're committed to delivering exceptional customer experiences. As a Customer Care Representative, you'll play a vital role in ensuring our homeowners receive the highest level of service and support.
Key Responsibilities:- Respond to homeowner inquiries and concerns in a timely and professional manner.
- Assess and resolve warranty claims, ensuring prompt and efficient resolution.
- Build strong relationships with homeowners, trade partners, and internal teams to ensure seamless communication and collaboration.
- Conduct follow-up communications to ensure homeowner satisfaction and resolve any outstanding issues.
- Participate in quality control inspections and homeowner orientations to ensure compliance with company guidelines.
- Manage warranty costs, negotiate with trade partners, and track expenditures in accordance with company policies.
- Collaborate with sales and construction teams to deliver quality new homes and address any special conditions or issues.
- Develop and maintain up-to-date product knowledge to provide feature and benefit information to homeowners.
- Perform minor home repairs, adjustments, and modifications as needed.
- High School diploma or equivalent required.
- Minimum 3 months of experience in home construction, customer care, or a related field.
- Valid Driver's License required.
We're an Equal Opportunity Employer, committed to fostering an inclusive environment where individuals can thrive. If you're passionate about delivering exceptional customer experiences and have a strong work ethic, we encourage you to apply.
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