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Customer Experience Representative Full Time
3 months ago
Enterprise Mobility operates the National, Enterprise, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America.
The Customer Service Representative (CXR) provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.
We are seeking a responsible, dedicated person to join our team as a Full-Time Customer Service Representative. This position pays $18.20/ hour.
This position is located at our Charleston Airport, SC branch, 5501 Porsche Blvd, North Charleston, SC 29418.
This full time position will work 5 days a week. Flexible weekdays, weekends are required. The available shifts are 9am-5pm, 5pm-1am.
Responsibilities- Prepare all rental documents accurately and completely.
- Verify car information and VIN number for security and car control.
- Provide additional service to Emerald Aisle members by offering our refueling option.
- Maintain the appearance of the Exit Booth and surrounding areas to present a neat and orderly image.
- Ensure that "Booth" is stocked with appropriate supplies to meet the needs of our customers.
- Provide all customers with undivided attention while assisting them at the exit booth.
- Make eye contact and greet all customers; thank customer at the conclusion of all transactions.
- Assist customers with directions, maps, local area information, and appropriate service information; effectively and efficiently resolve all customer service issues as necessary.
- Perform other customer service related duties, in addition to those listed, to ensure our service levels meets the needs of the customer.
Equal Opportunity Employer/Disability/Veterans
Qualifications- Must be at least 18 years old
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
- Must have a valid driver's license with no more than 2 moving violations and/or at fault accidents on diving record in the past 3 years.
- Must have a minimum of 2 years of customer service or sales experience.
- Must be able to work a flexible part time schedule of up to 40 hours/week.
- Cannot have held another position, regular or seasonal, with Enterprise Mobility or any of its brands in the past 6 months.
