Field Service Engineer

4 days ago


Leominster, Massachusetts, United States Michael Page Full time
Job Summary

We are seeking a highly skilled Field Service Engineer to join our team in the power generation and distribution industry. As a Field Service Engineer, you will be responsible for providing on-site technical support, installation, maintenance, and repair services for power generation and distribution equipment.

Key Responsibilities
  • Install and commission power generation and distribution equipment, including transformers, generators, switchgear, and control systems.
  • Perform preventive and corrective maintenance on power equipment, ensuring that all systems operate within specified parameters.
  • Diagnose and repair equipment failures, minimizing downtime.
  • Identify and resolve technical issues on-site, utilizing diagnostic tools and techniques.
  • Provide remote support to customers when necessary.
  • Serve as the primary point of contact for customers, providing technical assistance, answering queries, and ensuring customer satisfaction.
  • Conduct training sessions for customers on the operation and maintenance of equipment.
  • Maintain detailed records of service activities, including installation, maintenance, and repair work.
  • Prepare service reports and provide feedback to the engineering and product development teams.
  • Ensure that all service activities comply with safety standards and regulations.
  • Conduct risk assessments and implement safety measures as needed.
  • Provide feedback to the engineering team regarding product performance, reliability, and potential areas for improvement.
  • Participate in continuous improvement initiatives to enhance service quality and efficiency.
  • Coordinate with the logistics team to ensure the availability of necessary spare parts and tools for service activities.
  • Manage inventory of spare parts and tools in the field.
Requirements
  • Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field.
  • Relevant technical certifications are a plus.
  • 2-3 years of experience in field service engineering, preferably in the power generation or distribution industry.
  • Hands-on experience with power equipment such as generators, transformers, switchgear, and control systems.
  • Experience with diagnostic tools and techniques for troubleshooting electrical and mechanical systems.
  • Strong technical and analytical skills, with the ability to diagnose and resolve complex technical issues.
  • Excellent communication and interpersonal skills, with the ability to interact effectively with customers and team members.
  • Proficiency in reading and interpreting technical drawings, schematics, and manuals.
  • Knowledge of power generation and distribution systems, including renewable energy technologies.
  • Experience with PLCs, SCADA systems, and other control systems.
  • Familiarity with industry standards and regulations related to power equipment (e.g., IEEE, IEC).
  • Certification in electrical safety (e.g., OSHA 30, NFPA 70E).
What We Offer
  • Base Salary of $70,000-$120,000 depending on experience.
  • Bonus.
  • 401K Match.
  • PTO.
  • Medical, Dental, Vision.


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