Field Service Engineer

1 month ago


Leominster, Massachusetts, United States Michael Page Full time
Job Summary

We are seeking a highly skilled Field Service Engineer - Power Manufacturing to join our team. The successful candidate will be responsible for providing on-site technical support, installation, maintenance, and repair services for power generation and distribution equipment. This role involves traveling to customer sites, troubleshooting complex issues, and ensuring that all equipment operates efficiently and safely.

Key Responsibilities

The Field Service Engineer - Power Manufacturing will be responsible for the following:
  • Installation & Commissioning: Install and commission power generation and distribution equipment, including transformers, generators, switchgear, and control systems at customer sites.
  • Maintenance & Repairs: Perform preventive and corrective maintenance on power equipment, ensuring that all systems operate within specified parameters. Diagnose and repair equipment failures, minimizing downtime.
  • Troubleshooting: Identify and resolve technical issues on-site, utilizing diagnostic tools and techniques. Provide remote support to customers when necessary.
  • Customer Support: Serve as the primary point of contact for customers, providing technical assistance, answering queries, and ensuring customer satisfaction. Conduct training sessions for customers on the operation and maintenance of equipment.
  • Documentation: Maintain detailed records of service activities, including installation, maintenance, and repair work. Prepare service reports and provide feedback to the engineering and product development teams.
  • Safety Compliance: Ensure that all service activities comply with safety standards and regulations. Conduct risk assessments and implement safety measures as needed.
  • Continuous Improvement: Provide feedback to the engineering team regarding product performance, reliability, and potential areas for improvement. Participate in continuous improvement initiatives to enhance service quality and efficiency.
  • Spare Parts Management: Coordinate with the logistics team to ensure the availability of necessary spare parts and tools for service activities. Manage inventory of spare parts and tools in the field.
  • Travel: Travel extensively to customer sites, both domestically and internationally, as required.
Requirements

The Field Service Engineer - Power Manufacturing will have the following qualifications:
  • Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field. Relevant technical certifications are a plus.
  • 2-3 years of experience in field service engineering, preferably in the power generation or distribution industry.
  • Hands-on experience with power equipment such as generators, transformers, switchgear, and control systems.
  • Experience with diagnostic tools and techniques for troubleshooting electrical and mechanical systems.
  • Strong technical and analytical skills, with the ability to diagnose and resolve complex technical issues.
  • Excellent communication and interpersonal skills, with the ability to interact effectively with customers and team members.
  • Proficiency in reading and interpreting technical drawings, schematics, and manuals.
  • Knowledge of power generation and distribution systems, including renewable energy technologies.
  • Experience with PLCs, SCADA systems, and other control systems.
  • Familiarity with industry standards and regulations related to power equipment (e.g., IEEE, IEC).
  • Certification in electrical safety (e.g., OSHA 30, NFPA 70E).
What's on Offer

The Field Service Engineer - Power Manufacturing will be rewarded with the following:
  • Base Salary of $70,000-$120,000 depending on experience
  • Bonus
  • 401K Match
  • PTO
  • Medical, Dental, Vision


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