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Customer Service Coordinator

2 months ago

Kalamazoo, Michigan, United States LanceSoft Full time
Job Summary

LanceSoft is seeking a highly skilled and detail-oriented Customer Service Coordinator to join our team. As a key member of our administrative staff, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Provide timely and effective customer service through various communication channels, including phone, email, and in-person interactions.
  • Manage customer accounts, including processing orders, resolving issues, and maintaining accurate records.
  • Develop and maintain strong relationships with clients through regular communication and proactive issue resolution.
  • Collaborate with internal teams to ensure seamless delivery of services and products.
  • Prepare and submit reports, correspondence, and other documents as required.
  • Perform administrative tasks, such as data entry, filing, and record-keeping.
  • Stay up-to-date with industry trends and best practices to continuously improve customer service and support.
Requirements
  • Minimum of three years of experience in a customer-facing role, preferably in an administrative or support capacity.
  • Bachelor's degree in a related field, such as business administration or communications.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to work effectively in a team environment and prioritize multiple tasks and deadlines.
  • Proficient in Microsoft Office Suite, particularly Excel, and other relevant software applications.
  • Strong analytical and organizational skills, with attention to detail and accuracy.