Customer Service Liaison

2 days ago


Kalamazoo, Michigan, United States GB Packaging Full time
Customer Service Representative

You will be expected to:

  • Provide timely and accurate information about incoming customer order status and product knowledge requests.
  • Process customer orders/changes, and returns according to established department policies and procedures.
  • Work closely with accounts receivable department to resolve any disputed payment items.
  • Provide timely feedback to the Company regarding service failures or customer concerns.
  • Partner with Sales Representatives to meet and exceed each customer's service expectations.
  • Ability to prioritize a fluctuating work load.
  • Willingness to work with clients and sales representatives through a variety of media: phone, email, and memos.

Key Responsibilities:

  • Process customer returns according to established department policies and procedures.
  • Provide timely and accurate information about incoming customer order status and product knowledge requests.

Requirements:

  • Ability to prioritize a fluctuating work load.
  • Willingness to work with clients and sales representatives through a variety of media.

About GB Packaging:

GB Packaging is a leading provider of packaging solutions. We are committed to delivering exceptional customer service and support.



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