Customer Service Liaison
2 days ago
You will be expected to:
- Provide timely and accurate information about incoming customer order status and product knowledge requests.
- Process customer orders/changes, and returns according to established department policies and procedures.
- Work closely with accounts receivable department to resolve any disputed payment items.
- Provide timely feedback to the Company regarding service failures or customer concerns.
- Partner with Sales Representatives to meet and exceed each customer's service expectations.
- Ability to prioritize a fluctuating work load.
- Willingness to work with clients and sales representatives through a variety of media: phone, email, and memos.
Key Responsibilities:
- Process customer returns according to established department policies and procedures.
- Provide timely and accurate information about incoming customer order status and product knowledge requests.
Requirements:
- Ability to prioritize a fluctuating work load.
- Willingness to work with clients and sales representatives through a variety of media.
About GB Packaging:
GB Packaging is a leading provider of packaging solutions. We are committed to delivering exceptional customer service and support.
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