Customer Service Liaison

4 weeks ago


Kalamazoo, Michigan, United States State Farm Insurance Full time
Customer Service Liaison

At State Farm Insurance, we're seeking a skilled Customer Service Liaison to join our team. As a key member of our customer service team, you'll be responsible for providing exceptional support to our clients. Your primary focus will be on assisting customers with their insurance needs, answering inquiries, and resolving issues in a timely and professional manner. You'll also be responsible for processing policy changes, claims, and payments accurately and efficiently. Additionally, you'll maintain customer records and update information as necessary. To succeed in this role, you'll need to be a team player who can collaborate with colleagues to ensure seamless customer experiences. You'll also be responsible for promoting and cross-selling insurance products and services to meet customer needs. If you're a customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

Key Responsibilities:
  • Assist customers with their insurance needs
  • Provide exceptional customer service
  • Process policy changes, claims, and payments
  • Maintain customer records
  • Collaborate with team members
  • Promote and cross-sell insurance products and services


Requirements:
  • Excellent communication and customer service skills
  • Ability to work in a team environment
  • Strong problem-solving and analytical skills
  • Proficiency in insurance policies and regulations


What We Offer:
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment


How to Apply:

Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you



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