IT Support Specialist

2 weeks ago

Ellabell, United States Glovis EV Logistics America Full time
Job Summary

GLOVIS EV Logistics America is seeking a highly skilled IT Help Desk Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support to our employees and ensuring the smooth operation of our computer systems and networks.

Key Responsibilities
  • Provide first-level technical support to end-users via phone, email, or in-person, ensuring timely and effective resolution of technical issues.
  • Diagnose and troubleshoot software, hardware, and network problems, identify root causes, implement appropriate solutions, and replace defective components as needed.
  • Install, configure, and maintain computer systems, peripherals, and software applications.
  • Assist with user account management, including user provisioning, password resets, and access permissions.
  • Perform regular hardware and software maintenance tasks, including system updates, patches, and backups.
  • Maintain an up-to-date knowledge base and technical documentation to facilitate quick issue resolution and improve self-service support options for end-users.
  • Collaborate with other IT team members to identify opportunities for process improvement and provide input on enhancing the overall IT infrastructure.
  • Stay informed about the latest technology trends, software updates, and security threats to ensure effective support and proactive problem prevention.
  • Monitor and ensure the proper functioning of assigned applications to meet business requirements.
  • Contribute to assigned projects that align with the company's objectives.
Requirements
  • Bachelor's degree in computer science, information technology, or a related field (or equivalent experience) (Preferred)
  • Proven experience in a technical support role, preferably in an IT help desk environment.
  • Strong knowledge of common software applications, operating systems (Windows), hardware components, and general desktop support issues.
  • Familiarity with network protocols, troubleshooting network connectivity issues, and TCP/IP fundamentals.
  • Proficiency in diagnosing and resolving software and hardware-related problems.
  • Ability to communicate technical concepts to non-technical users effectively.
  • Strong problem-solving and analytical skills, with the ability to prioritize and manage multiple tasks in a fast-paced environment.
  • Ability to work independently with minimal supervision and as part of a team when required.
  • Ability to lift up to 50 pounds when necessary.
  • Comfortable sitting for long periods of time while working on tasks.
About GLOVIS EV Logistics America

GLOVIS EV Logistics America is a global total logistics and distribution leader in Korea, offering optimal services, strategies, and processes that cover the entire logistics process. We are committed to building a diverse, equitable, and inclusive team and are an equal opportunity employer.

We are committed to the full inclusion of all qualified individuals and will ensure that persons with disabilities are provided reasonable accommodation. If reasonable accommodation is needed to participate in the job application or interview process, please contact our HR team.

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