IT Support Manager
2 weeks ago
The Texas Department of Aging & Disability Services is seeking a highly skilled IT Support Manager to join our team. As a key member of our IT department, you will be responsible for overseeing the development of processes, directing the team, and ensuring the smooth operation of our IT systems.
Key Responsibilities:- Develop and implement techniques for evaluating local field offices' activities.
- Oversee the day-to-day administration, maintenance, and operations of local field offices and Out-stationed Worker Program sites.
- Develop and establish goals and objectives consistent with the agency's strategic plan.
- Develop and review budgets and provide final approvals.
- Plan, develop, and approve schedules, priorities, and standards for achieving goals; and direct evaluation activities.
- Plan, develop, implement, coordinate, monitor, and evaluate policies and procedures.
- Manage and mentor staff in all aspects of technology operations through coaching, cross-training, and providing resources for accelerated learning and growth.
- Cultivate an environment that fosters employee satisfaction, growth, and retention and assists staff in understanding and using technology.
- Coordinate technical issues related to IT cross-function related team activities.
- Provide direction, guidance, and assistance within the Customer Support offices.
- Represent the agency at business meetings, hearings, trials, and conferences.
- Keep informed of the latest advancements in IT to ensure the smooth transition of the agency's information technology and business operations.
- Experience managing business functions, division, or department activities; to establish goals and objectives; to devise solutions to administrative problems; to develop and evaluate administrative policies and procedures; to prepare reports; to communicate effectively; and to plan, assign, and supervise the work of others.
- Experience and knowledge of local, state, and federal laws and regulations relevant to program areas and of the principles and practices of public administration and management.
- Experience and skills, and knowledge of systems, technical services, and end-user computing.
- Skills, experience, and knowledge of PC, mobile computing, LAN, WAN, software, hardware, and troubleshooting techniques.
- Working knowledge and experience of current Microsoft platforms.
- Working knowledge and experience of MS Office Suite.
- Experience managing the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems.
- Experience in communicating complex information to a variety of individuals.
- Experience working with a diverse group of team members and collaborators.
- Skill in providing customer service.
- Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems and in operating computers and applicable computer software.
- Strong leadership and project management skills.
- Skill in working collaboratively and cooperatively with colleagues, agencies, and vendors.
- Ability to simultaneously coordinate and prioritize multiple tasks.
- Ability to communicate technical information to individuals with various levels of technical knowledge.
- Demonstrated skills in requirement gathering, resource organization, project/task prioritization, and schedule development.
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
- The chance to make a meaningful difference in the lives of Texans.
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