CIJS Support Specialist

5 days ago


Edinburg, Texas, United States Hidalgo Co. Full time
Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at Hidalgo County. The successful candidate will be responsible for providing top-notch support for our Case Management System, ensuring seamless operations and excellent customer service.

Key Responsibilities
  • Assist countywide case management system users with troubleshooting and resolving technical issues
  • Provide ongoing support for system implementation, maintenance, and upgrades
  • Set up and maintain case management tables, codes, and fees for county-wide departments
  • Diagnose problems, program failures, or errors of operations
  • Define business processes within the Case Management system and create supporting documentation
  • Make effective decisions regarding service calls and escalate problems as needed
  • Consult on computing needs for the County's Information System and personal computers
  • Assign priorities based on business needs and attend training classes for software and technologies
  • Assist in designing and formatting reports and other projects
  • Travel to various county departments and work irregular hours as required
Requirements
  • High School Diploma or GED
  • Associate or Bachelor degree in Computer Science or Information Systems preferred
  • Experience in software corroboration and knowledge of industry-standard hardware and software
  • Criminal Justice Information Systems (CJIS) Security Awareness Certification
  • Valid Texas Motor Vehicle Operator's License and current liability insurance
Working Conditions

The successful candidate will be required to work in a fast-paced environment, providing support to users across the county. The ability to work well under pressure, multitask, and prioritize tasks effectively is essential.

Hidalgo County offers a comprehensive benefits package to eligible employees, including health insurance, retirement plans, and paid time off.



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