Luxury Front Office Supervisor

3 weeks ago


San Martin, California, United States Cordevalle Full time
CordeValle Luxury Resort

We are seeking an experienced Luxury Front Office Supervisor to join our team at CordeValle, a luxury golf resort in Northern California. Our ideal candidate will have a passion for delivering exceptional service and creating memorable experiences for our guests and members.

About the Role:
The Luxury Front Office Supervisor is responsible for supporting the Front Office Manager in managing daily front office operations. This role ensures seamless service for our guests and members while upholding CordeValle's standards of hospitality. Key responsibilities include:
  • Assisting in overseeing daily operations of the front desk, concierge, bell services, and valet.
  • Supporting the Front Office Manager in recruiting, training, and mentoring front office associates.
  • Addressing guest and member concerns, requests, and inquiries promptly and professionally.
  • Monitoring and managing inventory of front office supplies.
  • Overseeing daily cash handling and accurate accounting for transactions conducted at the front desk.
  • Coordinating with other departments to ensure guest and member requests are communicated and fulfilled seamlessly.
  • Ensuring compliance with hotel policies, procedures, and operational standards in the front office department.

Requirements:
To be successful in this role, you will need:
  • A bachelor's degree in Hospitality Management or a related field.
  • Minimum of 2 years of front office experience, with at least 1 year in a supervisory or management role.
  • Strong organizational skills and ability to multitask effectively in a fast-paced environment.
  • Excellent communication and interpersonal skills, with a commitment to providing outstanding service to guests and members.

This is an excellent opportunity to join a dynamic team and contribute to delivering exceptional service experiences. We offer a competitive salary range of $65,000 - $80,000 per annum, depending on experience. If you are passionate about hospitality and leadership, we encourage you to apply.

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