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Retail Operations Manager

2 months ago

Denver, Colorado, United States Petco Animal Supplies, Inc. Full time

Position Overview

The General Manager is tasked with steering the vision of "Healthier Pets. Happier People. Better World." This role is pivotal in cultivating a high-performing team that consistently achieves sales growth while prioritizing the welfare and health of all animals. The GM leads a dedicated team of Pet Care Center managers and is responsible for all facets of managing a single Pet Care Center. This position emphasizes a focus on people (talent acquisition, training, and development), performance (guest service, sales, and expense management), and process (standard operating procedures and policies), ultimately driving profitability.

Key Responsibilities

The GM exercises discretion and independent judgment in executing all activities within the Pet Care Center to enhance the experience for partners, guests, and pets. To succeed in this role, an individual must effectively perform essential job duties. Reasonable accommodations may be made for qualified individuals with disabilities.

Team Development

  • Assemble a team that exemplifies the Petco brand by delivering exceptional service and fostering guest loyalty.
  • Attract, hire, and retain a diverse team of top talent.
  • Train, mentor, and develop leaders and team members in all operational areas to ensure efficient store management.
  • Create a professional environment that inspires and encourages partner growth and engagement.
  • Implement a culture of teamwork and collaboration by working alongside the team, establishing priorities, and providing clear direction.
  • Ensure prompt and courteous service to all guests by assisting partners in identifying guest needs and sharing product knowledge.
  • Oversee all partner performance management within the Pet Care Center.
  • Encourage a mindset focused on continuous improvement and growth.

Performance Management

  • Achieve or surpass goals related to overall sales, profitability, and operational excellence.
  • Manage labor hours and payroll to maximize productivity and meet sales goals.
  • Regularly review financial and operational reports, including center visits and audit results.
  • Identify underperforming metrics and devise strategies to enhance business performance.
  • Promote the Pet Care Center and its offerings through community events and local promotions.

Operational Excellence

  • Ensure the health, appearance, and welfare of all animals are maintained.
  • Oversee merchandise pricing, display, and stocking according to inventory levels.
  • Complete and submit accounting and inventory management paperwork promptly.
  • Maintain the Pet Care Center's appearance in accordance with operational standards.
  • Protect company assets and minimize loss by adhering to safety and inventory control procedures.
  • Ensure the Pet Care Center opens and closes according to established policies.
  • Maintain a professional image and cleanliness throughout the Pet Care Center.

Additional Responsibilities

  • Exemplify Leadership. Model leadership and sales behaviors to team members, fostering a positive business climate that aligns with company goals.
  • Prioritize Safety. Ensure adherence to company policies and safety standards, making partner and guest safety a top priority.
  • Encourage Collaboration. Promote a culture that values teamwork and encourages innovative ideas to enhance efficiency and guest satisfaction.
  • Focus on Talent Development. Ensure a strong talent pipeline through development programs and leadership opportunities.
  • Engage and Be Present. Represent the brand positively through strong leadership and a commitment to high standards.

Qualifications

  • A high school diploma or equivalent is required, with proficiency in business and finance skills.
  • Strong communication and computer skills are essential.
  • Three or more years of management experience is required, preferably in retail.
  • A working knowledge of general business practices and strong organizational skills are desirable.
  • Must demonstrate a genuine interest in animal welfare and possess a professional demeanor.
  • Must be licensed to operate a motor vehicle.

Work Environment

The majority of duties are performed indoors, with occasional tasks requiring movement of merchandise and customer interactions. This role may involve physical activity, including lifting and standing for extended periods.

Contact

This position involves continuous interaction with the public and regular communication with various departments.