Retail Operations Manager
2 weeks ago
About State and Liberty Clothing Co.
We are a dynamic athletic fit, performance fabric menswear brand catering to a niche customer base in the ready-to-wear and made-to-measure clothing market. Our mission is to provide those with an athletic build the fit and feel they deserve in their dress clothing.
Job Overview
We are seeking a highly motivated and entrepreneurial Retail Operations Lead to join our team. As a key member of our leadership team, you will be responsible for driving the success of our made-to-measure business, delivering exceptional guest experiences, and contributing to the growth and development of our company.
Key Responsibilities
- Develop and implement strategic plans to drive the growth of our made-to-measure business, prioritizing and adapting to the needs of our customers.
- Lead the creation of an unparalleled guest experience, overseeing all aspects of the made-to-measure business, including wedding group fittings, individual fittings, and custom order entry.
- Be accountable for the total guest experience, ensuring an authentic outstanding level of service through product knowledge, community, and culture.
- Communicate effectively with our team and customers, speaking authentically about our product, community, and culture, and creating a space for others to do the same.
- Collaborate with the Store Manager to perform additional projects, duties, and assignments as required.
What We Offer
- A comprehensive health insurance package with an employer contribution.
- A 401K plan available after 1 year of employment.
- An employee discount on our products.
- The opportunity to be a critical member of a people-centric, fast-growing company.
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