Retail Operations Specialist
4 weeks ago
Drive Sales and Growth with Havenly
Havenly is revolutionizing the home design and shopping experience. As a Retail Operations Specialist, you'll play a key role in driving sales and growth across our retail studios. Working closely with the Director of Retail Strategy, you'll execute and manage sales and retail operations to ensure our studios are functioning at their best.
Key Responsibilities:
- Analyze and optimize our CRM database, Hubspot, to drive stronger conversion
- Maintain the CRM system used by the Sales Team, resolving and assisting with CRM support inquiries and improving data integrity
- Collaborate with retail strategy team and store leaders to assess goals, performance, and new opportunities
- Update and maintain our training and resource hub for studio teams to have the latest tools and knowledge
- Work cross-functionally with CX and product to identify new initiatives and optimize efficiencies within the sales organization
Requirements:
- Bachelor's degree in a business-related field, preferred
- 1-2 years of retail and/or operational experience at the corporate level
- Deep analytical skills with strong knowledge in Excel and quantitative analysis
- High attention to detail and organizational skills
- Experience in Hubspot, our CRM tool, is a plus
What We Offer:
- Competitive compensation range: $50-$65,000 annually
- Total rewards package includes health benefits, company equity, 401K, and more
- Havenly is an Equal Opportunity Employer
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