IT Director Service Delivery
4 hours ago
Sunrise Senior Living is seeking a highly skilled and experienced Director of IT Service Delivery to join our team. As a key member of our IT leadership team, you will be responsible for organizing, leading, and supporting strategic organizational and IT initiatives that have a direct impact on our communities.
Key Responsibilities:- Develop and lead the implementation of strategic IT initiatives to drive business growth and improve operational efficiency.
- Tackle complex challenges with community applications, operating procedures, and support reliable, efficient, and smart IT solutions.
- Analyze programs, services, and costs to identify opportunities to optimize or revamp solutions.
- Develop and maintain partnerships with third-party resources, including vendors and consultants.
- Interface with business leaders and critical business stakeholders to maintain and build relationships and understand IT's impact on their business functions.
- Coordinate activities between multiple projects without directly managing them.
- Collaborate with internal and external teams to develop or improve delivery strategies.
- Work with other departments to develop budgets and forecasting plans for future initiatives.
- Evaluate existing processes and procedures and lead operational improvements to enhance the IT department's efficiency and effectiveness.
- Provide status reports on work progress to executive leadership.
- Support development of key performance indicators on initiatives aligned with organizational goals.
- Serve as a mentor to IT teams through coaching and training.
- Provide guidance, leadership, development, and execution of business responsibilities to meet or exceed key performance indicators or other metrics.
- Evaluate contracts, statements of work, and other vendor agreements.
- Maintain compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met.
- Bachelor's Degree, preferably in a related discipline.
- Minimum of ten (10) years of related work experience.
- Minimum of ten (10) years leadership experience.
- Experience delivering and managing large enterprise platforms.
- Experience with measuring Key Performance Indicators (KPIs) and vendor Service Level Agreement (SLA) management.
- Experience with Software Development Lifecycle (SDLC), Release Management practice, Application Programming Interface (API) frameworks.
- Prior experience as in application or report development, and/or business analysis is preferred.
- Experience leading, developing, and executing program management.
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Bloomington, Illinois, United States Sunrise Senior Living Full timeJob OverviewThe IT Director Service Delivery is a key member of the IT leadership team responsible for driving strategic organizational and IT initiatives that have a direct impact on our communities.ResponsibilitiesSupport the development and implementation of strategic IT initiatives.Tackle complex challenges with community applications, operating...
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