Director, Design, Card Customer Resiliency
18 hours ago
At Capital One, we're committed to helping our customers achieve financial resilience. As a Director, Design, Card Customer Resiliency, you'll play a critical role in shaping the design of our card customer resiliency products and services.
Key Responsibilities:- Lead the design of card customer resiliency products and services, ensuring they meet the needs of our customers and align with business objectives.
- Collaborate with cross-functional teams, including product, technology, and operations, to ensure seamless execution and delivery of design solutions.
- Develop and maintain a deep understanding of customer needs and pain points, using human-centered design methodologies to inform design decisions.
- Lead and manage a team of designers, providing guidance, mentorship, and coaching to ensure they have the skills and knowledge needed to succeed.
- Stay up-to-date with industry trends and best practices, applying this knowledge to drive innovation and improvement in design solutions.
- 8+ years of experience in design leadership, with a focus on card customer resiliency or a related field.
- Proven track record of delivering design solutions that meet business objectives and customer needs.
- Strong leadership and management skills, with the ability to motivate and inspire a team of designers.
- Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.
- Strong understanding of human-centered design methodologies and principles.
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Product Design Director
1 month ago
Bloomington, Illinois, United States Capital One Full timeAbout the RoleWe are seeking a highly experienced Product Design Director to lead our Card Customer Resiliency design team at Capital One. As a key member of our Design team, you will be responsible for shaping the strategy and planning of our card customer experience, working closely with product, technology, and operations teams to uncover customer and...
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Product Design Director
19 hours ago
Bloomington, Illinois, United States Capital One Full timeAbout the RoleWe are seeking a highly experienced Product Design Director to lead our Card Customer Resiliency design team at Capital One. As a key member of our design organization, you will be responsible for shaping the customer experience for individuals whose accounts are in collections and recoveries.Key ResponsibilitiesStrategy & PlanningCollaborate...
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Product Design Director
3 weeks ago
Bloomington, Illinois, United States Capital One Full timeAbout the RoleWe are seeking a highly experienced Product Design Director to lead our Card Customer Resiliency design team at Capital One. As a key member of our design organization, you will be responsible for shaping the customer experience for people whose accounts are in collections and recoveries.Key ResponsibilitiesStrategy & PlanningCollaborate with...
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Product Design Director
4 days ago
Bloomington, Illinois, United States Capital One Full timeAbout the RoleWe are seeking a highly skilled Product Design Director to join our Card Customer Resiliency design team at Capital One. As a leader in this role, you will be responsible for shaping the strategy and direction of our design team, collaborating with cross-functional partners to deliver innovative and user-centered solutions.Key...
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Product Design Director
3 weeks ago
Bloomington, Illinois, United States Capital One Full timeAbout the RoleWe are seeking a seasoned Product Design Director to lead our Card Customer Resiliency design team at Capital One. As a key member of our design organization, you will be responsible for shaping the customer experience for individuals whose accounts are in collections and recoveries.Key ResponsibilitiesCollaborate with cross-functional teams to...
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Product Design Director
3 weeks ago
Bloomington, Illinois, United States Capital One Full timeAbout the RoleWe are seeking a seasoned Product Design Director to lead our Card Customer Resiliency design team at Capital One. As a key member of our design organization, you will be responsible for shaping the customer experience for individuals whose accounts are in collections and recoveries. Your focus will be on finding innovative ways to connect with...
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Product Design Director
2 weeks ago
Bloomington, Illinois, United States Capital One Full timeAbout the RoleWe are seeking a highly skilled Product Design Director to lead our Card Customer Resiliency design team at Capital One. As a key member of our design organization, you will be responsible for shaping the customer experience for people whose accounts are in collections and recoveries. Your focus will be on finding new ways to connect with these...
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Solutions Architect
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Director of Software Engineering
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Energy Resilience Project Manager
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Senior Director of Software Engineering
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Operational Energy Senior Analyst
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Operational Energy Senior Analyst
3 weeks ago
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Architectural Design Staff Member
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Senior Systems Analyst
3 weeks ago
Bloomington, Illinois, United States Freddie Mac Full timeJob SummaryWe are seeking a highly motivated and detail-oriented Senior System Analyst to join our Enterprise Operational Resilience Governance and Reporting team. As a key member of our team, you will be responsible for enhancing the reporting division and providing innovative data analysis to support our customers.Key ResponsibilitiesSupport data...
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Senior Director of Software Engineering
2 weeks ago
Bloomington, Illinois, United States Hispanic Technology Executive Council Full timeJob Title: Senior Director of Software EngineeringCapital One is seeking a highly experienced Senior Director of Software Engineering to lead our software engineering teams and drive the development of game-changing technologies.The ideal candidate will have a strong technical background, excellent leadership skills, and the ability to attract and retain top...
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Senior Systems Analyst
4 weeks ago
Bloomington, Illinois, United States Freddie Mac Full timeJob SummaryWe are seeking a highly motivated and detail-oriented Senior System Analyst to join our Enterprise Operational Resilience Governance and Reporting team. As a key member of our team, you will be responsible for enhancing our reporting division and providing innovative data analysis to support our customers.Key ResponsibilitiesSupport data...
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Product Management Director
1 week ago
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Senior Director of Software Engineering
4 days ago
Bloomington, Illinois, United States Hispanic Technology Executive Council Full timeJob Title: Senior Director of Software EngineeringWe are seeking a highly experienced Senior Director of Software Engineering to lead our software engineering teams and drive the development of game-changing technologies.About the Role:This is a unique opportunity to join our team as a Senior Director of Software Engineering and lead the development of our...
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Software Engineering Director
18 hours ago
Bloomington, Illinois, United States Capital One Full timeJob Title: Director, Software EngineeringWe are seeking a seasoned Director of Software Engineering to lead our Consumer Data team in delivering innovative technology solutions. As a technical leader, you will be responsible for designing and implementing cloud native solutions, fostering a culture of engineering excellence, and driving business growth.About...