Director, Design, Card Customer Resiliency

18 hours ago


Bloomington, Illinois, United States Capital One Full time
Job Title: Director, Design, Card Customer Resiliency

At Capital One, we're committed to helping our customers achieve financial resilience. As a Director, Design, Card Customer Resiliency, you'll play a critical role in shaping the design of our card customer resiliency products and services.

Key Responsibilities:
  • Lead the design of card customer resiliency products and services, ensuring they meet the needs of our customers and align with business objectives.
  • Collaborate with cross-functional teams, including product, technology, and operations, to ensure seamless execution and delivery of design solutions.
  • Develop and maintain a deep understanding of customer needs and pain points, using human-centered design methodologies to inform design decisions.
  • Lead and manage a team of designers, providing guidance, mentorship, and coaching to ensure they have the skills and knowledge needed to succeed.
  • Stay up-to-date with industry trends and best practices, applying this knowledge to drive innovation and improvement in design solutions.
Requirements:
  • 8+ years of experience in design leadership, with a focus on card customer resiliency or a related field.
  • Proven track record of delivering design solutions that meet business objectives and customer needs.
  • Strong leadership and management skills, with the ability to motivate and inspire a team of designers.
  • Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.
  • Strong understanding of human-centered design methodologies and principles.


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