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Beverage Bar Team Leader
2 months ago
Happier Grocery is a health-conscious grocery establishment dedicated to offering a lifestyle haven for New Yorkers. Our commitment lies in delivering top-notch food and lifestyle experiences.
Our goal is to cultivate a shopping environment where customers can trust the quality of our offerings without needing to scrutinize every label, while also fostering a sense of community, positivity, and nourishing enjoyment.
Position Summary
The Beverage Bar Team Leader is instrumental in managing the daily operations of the beverage bar, ensuring outstanding customer service, upholding quality standards, and enhancing profitability. This role requires strong leadership, effective communication, and organizational abilities to contribute positively to the establishment's success and reputation.
The ideal candidate will seamlessly integrate into the company’s culture and values, inspiring enthusiasm and engagement among team members and clients alike. As part of a small team, flexibility and a willingness to assist in various tasks are essential. A positive attitude and a respectful, inclusive approach are highly valued and expected from all team members.
Key Responsibilities
- Manage all facets of the beverage bar operations.
- Ensure compliance with company policies and health and safety regulations.
- Maintain exceptional standards of beverage quality, presentation, and customer service.
- Create a welcoming and friendly environment for guests, delivering outstanding service.
- Address customer inquiries, complaints, and feedback promptly and professionally.
- Engage proactively with customers to highlight special offers and new products.
- Conduct regular performance assessments and provide constructive feedback to team members.
- Ensure cleanliness and organization of the bar area, including equipment and workstations.
- Collaborate with other departments to ensure seamless food and beverage service.
- Communicate effectively with colleagues to promote smooth operations and guest satisfaction.
- Participate in the development and revision of beverage menus.
- Handle customer complaints, staffing issues, or equipment malfunctions efficiently.
- Implement contingency plans to maintain operations during peak times or unexpected situations.
Qualifications
- Prior experience in a supervisory role within the hospitality sector, particularly in beverage service.
- Strong leadership and communication skills, with the ability to motivate and inspire others.
- Exceptional customer service skills and a passion for creating memorable guest experiences.
- Knowledge of health and safety regulations relevant to food and beverage service.
- Willingness to work flexible hours, including evenings and weekends.
At Happier Management, we are committed to providing equal employment opportunities for all candidates, regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. We hire and promote individuals based solely on qualifications and business needs.
Employee Benefits
- Comprehensive Health Care Plan (Medical, Dental & Vision)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Complimentary Food & Snacks
- Training & Development Opportunities
- Team Member Referral Program - $250 for referrals that stay for 3 months; we are always looking for exceptional candidates.
The compensation for this position is competitive and will be determined based on various factors, including prior experience and qualifications.
