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Beverage Bar Operations Manager
2 months ago
Happier Grocery is a health-forward grocery store that aims to provide a lifestyle oasis for New Yorkers. Our mission is to create a buying experience where shoppers don't need to scrutinize every food label, and to provide a place of community, positivity, and life-affirming nutrition and enjoyment.
Key Responsibilities:- Oversee and manage all aspects of the beverage bar operation, ensuring exceptional customer service and maintaining quality standards.
- Ensure adherence to company policies and procedures, as well as health and safety regulations.
- Maintain high standards of beverage quality, presentation, and customer service.
- Foster a welcoming and friendly atmosphere for guests, providing exceptional customer service and addressing customer inquiries, complaints, and feedback in a professional and timely manner.
- Proactively engage with customers to promote special offers, new products, or promotions.
- Conduct regular performance evaluations and provide constructive feedback to employees.
- Ensure cleanliness and organization of the bar area, including equipment, utensils, and workstations.
- Collaborate with other departments, such as kitchen staff and management, to coordinate food and beverage service.
- Communicate effectively with colleagues to ensure smooth operation and guest satisfaction.
- Participate in the development and updating of beverage menus.
- Handle situations such as customer complaints, staffing issues, or equipment malfunctions promptly and effectively.
- Previous experience in a supervisory role in the hospitality industry, preferably in a bar or beverage service environment.
- Strong leadership and communication skills, with the ability to motivate and inspire a team.
- Excellent customer service skills and a passion for creating memorable experiences for guests.
- Knowledge of health and safety regulations, particularly as they apply to food and beverage service.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Training & Development
- Team Member Referral Program - $250 for any referrals if your referral stays for 3 months
