Leasing and Compliance Expert

3 weeks ago


Nashville, Tennessee, United States Elmington Full time

About the Role:

We are seeking an experienced Leasing and Compliance Expert to join our Centralized Operations team at Elmington. As a key member of our team, you will play a crucial role in driving leasing efforts while maintaining strict compliance for affordable housing communities across the country.

This is not just a typical leasing role; you'll work closely with our innovative, fast-paced team to streamline communication and the application process. Your contributions will directly impact the success of multiple properties as you assist with aligning leasing and occupancy rates with broader financial objectives.

The ideal candidate will have experience in lead generation and follow-up, with a focus on converting leads into successful leases. You should be able to deliver exceptional customer service to prospective residents through clear communication and quick responses to inquiries.

Key Responsibilities:

  • Respond to new lead inquiries via phone, email, text, and live chat in a timely and professional manner.
  • Provide potential residents with accurate information about available apartment homes, leasing terms, and application processes.
  • Assist applicants in filling out their rental applications and explain the required documentation to ensure that all necessary documents are submitted for compliance review.

Requirements:

  • Minimum of 1 year of experience in property management and/or customer service focused call center
  • Ability to understand and carry out industry-specific written and oral direction with a positive, innovative approach to problem-solving.

Salary and Benefits:

We offer a competitive salary range of $45,000-$55,000 per year, depending on experience, plus benefits including medical, dental, and vision insurance, 401(k) matching, and paid time off.


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