Guest Advocate, General Merchandise, Inbound
1 month ago
As a Guest Advocate, General Merchandise, Inbound at Target, you will be responsible for creating a welcoming experience for our guests in our smallest format stores. You will be the expert in all areas of the store, ensuring that product is in stock, available, accurately priced, and signed on the sales floor. Your exceptional guest service skills will help you anticipate and meet the needs of our guests, making their shopping experience enjoyable and rewarding.
Key Responsibilities- Create a welcoming experience for guests by authentically greeting them and engaging with them in a genuine way.
- Observe and quickly understand whether a guest needs assistance or wants to interact, following body language and verbal cues to tailor your approach.
- Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience.
- Thank the guest in a genuine way and let them know we're happy they chose to shop at Target.
- Help guests as you complete workload with minimal guest disruption.
- Work in all departments to ensure sales floor is full, zoned, and in stock for guests.
- Push and stock product to sales floor.
- Execute adjacency changes, transitions, revisions, and sales plans for all departments.
- Conduct weekly price change workload and ensure regular and promotional signing is set accurately for all departments.
- Complete scans and system audit functions to ensure inventory accuracy.
- Support execution of major transitions and ISM.
- Maintain interior and exterior brand, including emptying garbage cans and attending to restroom cleanliness, collecting carts, charging electronic carts, RVM maintenance (if applicable), and attending to spills throughout the store as needed.
- Accurately execute all pulls (i.e., daily Fills, out of stock, manual, and guest requests) and backstock product from all departments.
- Process all inbound deliveries (using the receive application) to ensure inventory accuracy.
- Complete all backroom daily and weekly audits.
- Operate power equipment only if certified.
- Maintain backroom organization and location accuracy and follow equipment guidelines.
- Follow processes accurately with attention to detail, monitor own progress, and accurately prioritize tasks.
- Demonstrate a culture of ethical conduct, safety, and compliance.
- Work in a safe manner at all times to benefit yourself and others; identify and correct hazards; comply with all safety policies and best practices.
- Support guest services such as back-up cashier, order pick-up (OPU), and Drive-up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws.
- All other duties based on business needs.
Target is a Fortune 50 company with more than 400,000 team members worldwide. We are an iconic brand and one of America's leading retailers. Our purpose is to help all families discover the joy of everyday life. We care for our communities and invest in the places we collectively live, work, and play. We prioritize relationships, fuel and develop talent by creating growth opportunities, and succeed as one Target team.
What We're Looking For- A welcoming and helpful attitude toward guests and other team members.
- Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed.
- Work both independently and with a team.
- Resolve guest questions quickly on the spot.
- Attention to detail and follow a multi-step process.
- Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes.
Find competitive benefits from financial and education to well-being and beyond at https://corporate.target.com/careers/benefits.
Target will provide reasonable accommodations with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or reach out to Guest Services at 1-800-440-0680 for additional information.
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