Fitness Manager

4 weeks ago


Jamaica, New York, United States CFFNY Full time
Job Summary

The Personal Training Manager is a key role in our team, responsible for overseeing the operations of our Personal Trainers and ensuring they meet and exceed our standards. This includes managing schedules, providing guidance and support, and monitoring performance to ensure our company's high standards are met.

Key Responsibilities
  • Manage and supervise Personal Trainers to maximize member participation and retention
  • Communicate and uphold company standards, coaching and training Personal Trainers as needed
  • Lead by example, ensuring team members consistently execute basics of punctuality, dress code compliance, friendliness, and cleanliness
  • Provide managerial-level member support, responding to customer complaints and service issues within 24-48 hours
  • Regularly generate data and reports on sales, membership status, and Personal Trainer performance
Requirements
  • Managerial experience, with ability to exercise discretion without direct supervision
  • Knowledge of Personal Training techniques and program design
  • Strong leadership, interpersonal, and communication skills
  • Ability to generate, maintain, and demonstrate a friendly, enthusiastic, and positive attitude
  • Strong member service focus, responding professionally to requests and inquiries from guests, members, and staff

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