Customer Service Manager

3 days ago


Holland, Michigan, United States SpartanNash Full time
Job Title: Customer Service Manager

Job Description:
The ideal candidate for this role will have excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment. As a Customer Service Manager at SpartanNash, you will be responsible for providing exceptional customer service to our clients, ensuring that their needs are met and exceeded.

Key Responsibilities:
  1. Supervise and direct all front-end activities, ensuring that the work shifts contribute to the financial best interests of the store.
  2. Train others to perform all department activities and functions, promoting a culture of excellence and continuous improvement.
  3. Manage the selection, scheduling, and supervision of others to meet or exceed departmental productivity levels.
  4. Maintain a clean, attractive, and well-stocked department, adhering to company standards and guidelines.
  5. Follow all PPE and Safety Guidelines, Food Safety and Cleaning Expectations, and Guest Experience Guidelines.

Required Skills and Qualifications:
  • High school graduate or equivalent (GED)
  • Proficient computer skills, including email and spreadsheets
  • Ability to read, write, comprehend, and interpret documents
  • Accounting/Bookkeeping skills, including budget development and management
  • Excellent communication and interpersonal skills
  • Suggestive selling knowledge and product awareness

Estimated Salary: $55,000 - $65,000 per year, depending on experience and qualifications.

This is an exciting opportunity to join the SpartanNash team as a Customer Service Manager. If you are a motivated and results-driven individual with a passion for delivering exceptional customer service, we encourage you to apply.

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