Customer Service Ambassador

3 weeks ago


Holland, Michigan, United States Fairfield Holland Full time
Job Overview

We are seeking a motivated and customer-centric Front Desk Agent to join our team at the Fairfield Inn & Suites Holland. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, handling room reservations, and ensuring a seamless stay experience.

Key Skills:
  • Strong communication and interpersonal skills
  • Ability to multitask, prioritize tasks, and manage multiple responsibilities
  • Proficiency in Microsoft Office suite and ability to learn new software systems quickly
  • Able to work effectively in a fast-paced environment and maintain a high level of productivity

Estimated Salary: $40,000 - $50,000 per year

Responsibilities:
  • Process room reservations, cancellations, and modifications
  • Handle guest inquiries, respond to requests, and resolve any issues that may arise
  • Maintain accurate records, process payments, and handle check-ins and check-outs efficiently
  • Collaborate with other departments to ensure seamless service delivery
  • Participate in ongoing training and development to enhance skills and knowledge
About Our Team:

Fairfield Inn & Suites Holland is committed to delivering exceptional service and creating memorable experiences for our guests. Our team is dedicated to providing a warm and welcoming environment, ensuring our guests feel at home during their stay.



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