Customer Service Representative

6 days ago


Holland, Michigan, United States Wintrust Financial Full time

Wintrust Financial: A Career of Opportunity

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At Wintrust Financial, we're dedicated to providing exceptional financial services to our customers. As a Customer Service Representative, you'll play a vital role in delivering personalized banking experiences that exceed our customers' expectations.

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About Us

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We're a leading financial holding company with over $62 billion in assets and a presence in the greater Chicago, southern Wisconsin, west Michigan, northwest Indiana, and southwest Florida market areas. Our unique business model is a competitive strength, powered by talented colleagues who put our customers first.

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Your Role

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As a Full-Time Float Teller, you'll be responsible for processing a variety of financial transactions, including check cashing, withdrawals, deposits, loan payments, and more. You'll also operate a teller drawer to serve customers and bank personnel in lobby or drive-up settings.

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Key Responsibilities

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  • Process financial transactions accurately and efficiently">
  • Operate a teller drawer to provide excellent customer service">
  • Recognize potential cross-sell opportunities and direct customers to appropriate bank personnel">
  • Develop skills to recognize potential fraud and report to management as necessary">
  • Comply with all department, bank, and regulatory policies and procedures">
  • Uphold established Wintrust culture">
  • May be responsible for bank opening/closing and participating in community events">
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Requirements

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To succeed in this role, you'll need:

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  • A minimum of 6 months of experience in cash handling or customer service">
  • A high school degree or equivalent">
  • Ability to travel between branches">
  • Availability to work all shifts, including Saturdays">
  • Ability to lift 30 pounds">
  • Ability to stand for long periods">
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Benefits

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We offer a comprehensive benefits package, including:

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  • Medical insurance">
  • Dental insurance">
  • Vision insurance">
  • Life insurance">
  • Accidental death and dismemberment insurance">
  • Short-term and long-term disability insurance">
  • Parental leave">
  • Employee assistance program (EAP)">
  • Traditional and Roth 401(k) with company match">
  • Flexible spending account (FSA)">
  • Employee stock purchase plan at 5% discount">
  • Critical illness insurance">
  • Accident insurance">
  • Transportation and commuting benefits">
  • Banking benefits">
  • Pet insurance">
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EEO Statement

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Wintrust Financial Corporation is an Equal Opportunity Employer. We welcome applications from diverse candidates and are committed to creating an inclusive workplace culture.



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