Customer Service Team Lead
3 weeks ago
This is a role that requires excellent customer service skills and the ability to lead a team of retail staff. The successful candidate will be responsible for ensuring that the front-end operations of the store are running smoothly and efficiently, providing a high level of service to customers and maintaining a clean and well-stocked department.
The ideal candidate will have a strong understanding of retail operations, including cash handling, inventory management and visual merchandising. They will also have excellent communication and leadership skills, with the ability to train and motivate a team of staff.
In addition to their technical skills, the successful candidate will have a positive attitude and a commitment to providing exceptional customer service. They will be able to work independently and as part of a team, with a focus on delivering results in a fast-paced retail environment.
Key Responsibilities
- Lead a team of retail staff to achieve sales targets and provide excellent customer service.
- Manage the front-end operations of the store, including cash handling, inventory management and visual merchandising.
- Train and motivate staff to ensure they have the skills and knowledge needed to deliver excellent customer service.
- Monitor and control costs, including labor and inventory expenses.
- Identify opportunities to improve sales and profitability, and implement strategies to achieve these goals.
Requirements
- A High School diploma or equivalent required; Associate's or Bachelor's degree preferred.
- 2+ years of experience in a retail environment, preferably in a supervisory or leadership role.
- Excellent communication and leadership skills, with the ability to train and motivate staff.
- Strong analytical and problem-solving skills, with the ability to identify opportunities for improvement and implement solutions.
- Ability to work independently and as part of a team, with a focus on delivering results in a fast-paced retail environment.
Benefits
- Competitive salary: $55,000 - $65,000 per year.
- Benefits package, including medical, dental and vision insurance.
- 401(k) retirement plan with company match.
- Paid time off, including vacation and sick leave.
- Opportunities for career advancement and professional growth.
Salary
$57,500 per year.
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