Tax Office Manager

2 weeks ago


Oliver Springs, Tennessee, United States H&R Block Full time
{"title": "Associate Team Leader", "description": "Lead the Way at H&R Block

At H&R Block, we're looking for a talented Associate Team Leader to join our team. As a key member of our tax office, you'll play a crucial role in delivering exceptional client experiences and driving business results.

Key Responsibilities:
  • Support the Multi-Unit Team Leader in leading a team of tax office associates
  • Ensure quality and consistent execution of Service Standards
  • Serve as point of contact for onsite escalated client service concerns
  • Lead daily activities to ensure all tax office associates are scheduled and work is completed according to deadlines
  • Lead daily huddles and communicate essential information to office associates
What We're Looking For:
  • Prior experience working in customer service or a similar role
  • Strong organizational skills and ability to plan and manage day-to-day office operations
  • Customer-centric mindset and strong communication skills
  • Computer proficient with the ability to use MS Office
  • Demonstrated ability to work independently with minimal supervision
  • Positive attitude
  • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs
About H&R Block:

We're a company that values diversity, inclusion, and community. We believe in the power of people helping people, and we're committed to creating an environment where everyone feels safe to bring their authentic self to work every day.

We're proud to be recognized as one of the best companies to work for, and we're excited to have you join our team

", "lang_code": "en"}
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